Case Manager II (2 Positions)

Department: Flexible Case Management

Location: Courtyards (MHC) and Boulevard Court (BLV)

LIA Reporting Structure: 

Timecard Approver: Rachelle Marshall 

Primary: Addy Davis 

Secondary: Marie Gamez 

Status: Full-time

Pay Range:  $27.40 - $35.62/hr

FLSA: Non-Exempt
EEO-1:  Service Worker

Organization Information

WellSpace Health believes that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. We see you and are here for you. To that end, we’ve committed ourselves to finding solutions for our community’s health and wellbeing to achieve regional health through high quality comprehensive care.

Our focus has always been to offer a full range of quality medical care, dental care, mental health and behavioral health services, and enabling services to underserved people.  We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.

We are a Federally Qualified Health Center (FQHC) and are accredited by the Joint Commission for Ambulatory Care and Behavioral Health. We’re also certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home.

Position Summary

The Case Manager II supports the program by providing case management service. The ultimate goal of all services provided is assisting the patient with obtaining an income, insurance and housing. These services include assistance with co-occurring disorders (mental health and substance abuse) with the expectation of improving current functioning level and skills acquisition through assessment, engagement, assisting with access to treatment including medical care with a primary care provider, rehabilitation and goals.

Required Qualifications

• High School Diploma/GED (SUD Certification or AA/Bachelor’s degree preferred) and 12 months Case Management experience with demonstrated ability to successfully perform duties.
• Must be able to represent WellSpace Health in a positive and professional manner.
• Must be able to work collaboratively with others in a team environment, respecting and valuing the perspectives and experiences of others.
• Twelve (12) months of experience with Harm Reduction, Motivational Interviewing, Patient Centered theory, Cultural Humility, in addition to Substance Abuse issues and Treatment.
• Able to maintain and understand appropriate roles, and boundaries among patients, peers, and WellSpace partners/stakeholders.
• Familiar with housing partners and community agencies referral and application processes. 
• Able to function effectively in a fast paced environment.
• Ability to write progress notes and maintain detailed, statistical records and treatment plans.
• Demonstrate a commitment to the provision of services for the underserved.
• Able to rotate after hours on-call phone duties for a week at a time including weekends if needed.
• Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.
• Computer (PC) literate in Microsoft Word, Excel, Outlook email and database software.
• Current CPR and first aid certificate or willingness to be trained required within first (90) ninety days of employment.
• Must be willing to transport patients using personal vehicle, must have valid driver’s license and meet commercial auto insurance policy requirements for acceptable driving record.
• Ability to abide by standards of professional ethics and maintain HIPAA rules of confidentiality.
• Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
• Assist and support the Center/Department/Program to meet standards of High Reliability.
• Must be willing to successfully complete the credentialing process.

Essential Responsibi