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Case Manager II - Loft

Housing Matters
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California, USA
Aug 03, 2026
Nonprofit

Job Description

Job Description
Loft Case Manager II

Housing Matters partners with individuals and families to create pathways out of their homelessness into permanent housing. We are a leader in working to end homelessness – and we want you to be part of our team! We are looking for individuals eager to make a difference and willing to enthusiastically commit to join in our vision that homelessness in Santa Cruz County should be rare, brief and non-recurring.



The Loft is a low-barrier shelter for up to 57 individuals at a time. The Loft is open to adults who are currently experiencing homelessness and who are partnering with us to end that homelessness. The Loft Case Manager II is a journey-level class and is expected to work with a minimum amount of supervision. Incumbents are required to use assessment, interviewing, and counseling skills to perform moderate to complex casework services.



Hours and Benefits:
Loft Case Manager II is a full-time, hourly, non-exempt position, eligible for medical, dental, vision, 403b, and our generous PTO plan.

Benefits Summary:

  • 6 Medical plans to choose from - 100% employee coverage on select plans
  • Dental - 100% employee coverage
  • Vision - 100% employee coverage
  • Life insurance (UNUM) - 100% employee coverage
  • Chiropractic and Acupuncture (for those who elect medical insurance) - 100% employee coverage
  • 403b Retirement Savings matched up to 3% dollar-for-dollar with no vesting period
  • Employee Assistance Program (EAP) and Travel Assistance
  • PTO, 1 paid floating holiday, 9 paid holidays



Regular shifts are Monday through Friday. Occasional evenings and weekends may be required for some positions.



Starting Wages (Offer is Dependent on Experience):

$27.54 $28.37 $29.21 $30.09 $31.00 $31.93


Preferred Experience and Education Requirements
  • A minimum of one year of experience performing social service casework services comparable to a Case Manager I at Housing Matters in an exceptional manner exceeding all standards and abilities

OR

  • A Bachelor's Degree from an accredited college with a major in social work, social welfare, human services, or one of the social or behavioral sciences.

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Special Requirements:
  • Possession of a valid California Class C Driver's License and a clean driving record.



Thorough knowledge of:
  • Social casework objectives, principles, methods, and caseload management and organization.
  • Social and economic factors which influence individuals and/or households experiencing homelessness.
  • Principles of human behavior, development and psychological defense mechanisms and reactions to stress.
  • Community health, welfare, social, and legal support systems, and other resources available to clients.
  • Interviewing and record keeping techniques, including the documentation of all actions and contacts in case files.



Typical Job Duties:

  • Perform intake interviews, assessments, and assist participants in developing individual case plans.
  • Facilitate participants’ pathway to permanent housing in coordination with housing navigators and other programs, agencies, and organizations.
  • Provide ongoing case management including assessment, referrals, budget assistance, housing placement, and promoting housing stability with individuals as assigned.
  • Engage in person-centered care, and provide options, information, and choices that allow for stimulating change.
  • Develop and maintain accurate written case records including intake, assessment, ongoing case plan, and progress notes.
  • Meet all administrative requirements including recordkeeping, HMIS, staff meetings, etc.
  • Maintain confidentiality and treat participants with dignity and respect at all times.
  • Assist in overall administration of the program.
  • Transport program participants in Housing Matters vehicles to meetings and appointments in accordance with program requirements
  • Perform other duties as assigned.


Shelter Case Managers may be responsible for the following:

  • Orient new shelter guests into the program, including outlining shelter policy and expectations, touring the shelter facility and dining hall, etc.
  • Facilitate storage of personal items.
  • Support the Program Manager in enforcing and maintaining campus and shelter policy.
  • Support the Direc
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