Clinical Support Specialist

Department/Care Stream: Care Transitions

LIA Reporting Structure

Timecard Approver: Center Manager

Primary: Center Manager

Secondary: Director of Care Transitions

Status: Full-Time; Wednesday-Sunday 3 pm-11:30 pm

FLSA: Non-Exempt

Location: Gregory Bunker Center

Pay Range: $23.00 - $26.75/hr

EEO-1: Professional

Organization Information

WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!

We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.

As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.

To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.

Position Summary

The Clinical Support Specialist (CSS) will monitor patients in a recuperative care environment where unhoused patients come to heal from illnesses. This role will perform vitals, observe patients, monitoring patient self-medication under the protocol of the program and report changes to the nursing staff. The CSS will support patients with coordination of medical appointments, medication refills, and other medical supplies as necessary as well as coordinatination across multidisciplinary teams.

Required Qualifications

· High School Diploma or equivalent required.

· Medical Assistant or CNA training/certification highly preferred, OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

· Minimum of 1 year of patient care experience in a medical facility, substance use disorder treatment facility or behavioral health environment.

· Organized and attention to detail.

· Must have current BLS Certification or willingness to obtain within 90 days from date of hire.

· Ability to document and maintain detailed records.

· Ability to write clearly, including appropriate punctuation and grammar.

· Experience documenting in an Electronic Health Record (EPIC a plus).

· Proficiency in basic Outlook, Word, Excel and Teams computer skills.

· Conduct patient reported screenings to understand clients' needs and to advocate to nursing and management.

· Excellent customer service experience, including active listening, problem-solving, and calmness in emotional or stressful situations. Ability to communicate patient reported symptoms and concerns to nursing staff.

· Experience with supporting patients with self administration of medication (“medication calls”) with detailed documentation.

· Ability to work effectively with diverse populations in a respite care program.

· Demonstrated commitment to providing services for the underserved and sensitivity to working with individuals from low-income populations, diverse educational, lifestyle, ethnic, and cultural origins, as well as those who are disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.

· Commitm