SUMMARY

As a Practice Manager, the individual will provide day to day operational leadership to the assigned practice/facility. They will ensure that the practice maintains a patient and customer focus designed to support delivery of the highest quality care. They will seek opportunities to grow the financial health and long-term sustainability of the practice.

ESSENTIAL DUTIES AND RESPONSIBILITES Includes but not limited to the following:

• Responsible for managing all aspects of the assigned practice/facility operation.
• Participates in the selection, training and supervision of non-physician clinic staff. This individual will also participate in performance evaluations, merit increases and disciplinary actions with the support from Cypress’ Corporate Office.
• Responsible for performing thorough financial analysis and cost-benefit analysis on all process improvement projects, capital equipment purchases, etc.
• Review and analyze clinical, financial and operating reports and make correlating decisions based on the data presented to ensure a sustainable and profitable operation.
• In collaboration with Cypress’ Billing & Collection Teams, the Practice Manager will monitor metrics and benchmarks are in acceptable ranges for the managed practice.
• Takes the lead on optimizing patient satisfaction and experience. Implements and monitors patient satisfaction survey tools and social media outlets (e.g. Yelp, Facebook and Google Reviews).

• Excellent communication, interpersonal, and organizational skills to serve as a trusted advisor to the client and leader to team members.
• In-depth knowledge of revenue cycle management, third party reimbursement, regulatory issues and compensation plan methodologies
• Technically savvy with Electronic Medical Records and Practice Management systems.
• Ability to work collaboratively and effectively with the practice lead physicians to drive organizational goals and deliver highest quality of care while maximizing practice performance.
• Creative, flexible and easily adapts to changing priorities.
• Energetic, takes initiative and able to work in a team environment as well as autonomously when needed.
• Exhibits a strong work ethic. This individual must be innovative, efficient and results focused.
• Other duties as required.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree required. MBA or Master’s degree with a healthcare focus preferred.
• Certified Medical Practice Executive (CMPE) highly desirable.
• Minimum of 1 year of experience as a medical practice manager. The ideal candidate has worked in a practice of more than 5 physicians.
• Financial expertise in healthcare fiscal management.
• Valid Driver’s License.

PREFERRED

Bilingual English/Spanish

KNOWLEDGE: The jobholder must demonstrate current competencies applicable to the job position.

• Excellent customer service
• Problem resolution skills
• Critical thinking skills and ability to analyze datasets
• Effective verbal and writing skills
• Microsoft Office knowledge (Word, Excel, and Outlook)
• Demonstrates customer-focused interpersonal skills and interacts effectively with practitioners, the interdisciplinary healthcare team, community agencies, patients, and families who may have diverse opinions, values, and religious and cultural ideals.
• Demonstrates ability to work autonomously and be directly accountable for results
• Demonstrates flexibility
• Exhibits capability to influence and negotiate individual and group decision making
• Possesses skills to function effectively in a fluid, dynamic, and rapidly changing environment
• Displays proven ability to positively influence behavior and outcomes

SKILLS:

• Skill in appropriate assessment and assistance techniques.
• Skill in appropriate use of universal precautions, safe workplace and confidentiality methods.
• Skill in health information management by appropriately charting patient data.

ABILITIES:

• Ability to work effectively as a team member with physicians and other staff.
• Ability to react calmly and effectively in emergency situations.
• Ability to appropriately interact with patients, families, staff and others.
• Ability to flexibly respond to changing demands.
• Ability to plan, organize, prioritize and direct the work of others.
• Ability to communicate clearly and effectively in English, both verbally and in writing.

PROFESSIONAL REQUIREMENTS: