Territory Support Lead Date: Jul 27, 2026 Req ID: 5597 Location: Somerset, NJ, US, 08873 Company: Terumo Medical Corporation Department: Territory Support Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation; one of the world's leading medical device manufacturers with $6+ billion in sales, 30,000+ employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions: Terumo Interventional Systems and Terumo Medical Products. We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come. At Terumo we believe in the power of personal growth and will encourage you to get in the driver's seat - progressing in the direction you want to go by deepening your skills throughout your career. We want you to be bold, think outside the box, experiment, innovate and deliver what's next for quality healthcare. You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, impactful solutions for patients. **Join us and help shape wherever we go next!** **_Advancing healthcare with heart_** **Job Summary** The Territory Support Team Lead acts as a liaison between the TSS team and management, ensuring optimal performance, training, and support for field sales teams. This role may be responsible for overseeing daily operations and task execution of a team of Territory Support Specialists (TSS) within Terumo Interventional Systems (TIS) and Terumo Aortic (TA). The Team Lead will serve as the first point of contact for the TSS team to provide mentoring, coordinate workload distribution, and escalate issues as needed to drive operational efficiency, customer satisfaction and meet area sales targets. **Job Details/Responsibilities** 1. Maintain Territory Support responsibilities for one sales area (TIS or TA) as assigned by the Manager. 1. Identify and escalate process gaps or system issues to the TSS Manager. 1. Support the execution of sales initiatives, customer/sales reporting and back-order or contract-related tasks as assigned. 1. Participate in Regional, Territory and National sales meetings as directed by the Manager to assure strong alignment and collaboration with Sales and Marketing. 1. Manage CAPS & PIF processes, including helping manage qualified bulk requests, SWAPS, Consignment Buy-outs 1. Work with Product Management to maintain current cross-reference data as assigned. 1. Responsible for special projects and for ongoing process improvement efforts as needed via MBO's and other commercially focused projects. 1. Provide day-to-day support, oversight, and direction to the TSS team, ensuring timely completion of operational tasks and support requests. 1. Assist with onboarding, training, and mentoring new TSS team members 2. Serve as a subject matter expert and first point of contact for questions regarding policies, procedures, systems, and issue resolution. 3. Works with the Territory Support Manager to provide input on individual development plans, developmental opportunities, and facilitate team meetings. 4. Make recommendations to the Manager on ways to improve team performance, e.g. training, process improvements. 1. Perform other job-related duties as assigned. _Incumbent must follow all established Environmental Health & Safety and Quality System policies, programs, rules and practices, including but not limited to product and patient safety, the health and safety of all associates as well as the environment and community at large._ **Knowledge, Skills and Abilities (KSA)** + Ability to motivate and lead others to accomplish assigned goals. This includes coaching and counseling, as necessary. + Must possess excellent communication skills and impressive telephone demeanor. + Must demonstrate a solid grasp and application of the sales process, including handling all types of objections and probing to uncover unmet and existing needs. + Ability to build strong relationships with all internal and field associates. + Must speak clearly, have a strong telephone presence, and assert oneself with a sense of confidence, conviction, and enthusiasm. + Must be able to handle rejection and learn to adopt alternative approaches. + Must possess a sense of urgency, ability to meet deadlines and function independently wi