Sales Operations AdministratorLocation: Onsite – Pleasanton, California
Reporting to: Sales Ops

At STN, we don't just adapt to the digital future, we engineer it. Our mission is to help organizations thrive in a rapidly evolving technology landscape through strategic insight, cutting-edge solutions, and a security-first mindset. We provide end-to-end services spanning cloud consulting, AI infrastructure, and enterprise security, enabling secure, scalable, and future-ready transformation.

As trusted advisors, we align IT investments with business outcomes that drive performance and growth, starting with deep strategic engagement and delivering tailored solutions built for long-term impact.

Our approach is innovation-led and rooted in cybersecurity, with a focus on leveraging the right technologies to solve real-world challenges. We invest in our people and foster a culture of growth, inclusion, and purpose because we believe empowered teams build transformative technology.

Overview
We are looking for a motivated and detail-oriented Sales Operations Administrator to join our growing team. This entry-level role is a unique opportunity to build a career at the intersection of partner relationship management, program compliance, marketing operations, and event coordination. Reporting to the Director of Business Development you will play a key supporting role in ensuring our partner ecosystem runs smoothly and our clients receive exceptional support. This is a full-time, in-office position.Key ResponsibilitiesPartner Liaison & Relationship Support

• Serve as a day-to-day point of contact for partner inquiries, ensuring timely and professional communication
• Maintain and update partner contact databases, account records, and program enrollment statuses
• Coordinate partner onboarding activities and help new partners navigate program resources
• Assist the sales team with partner communications, meeting scheduling, and follow-up documentation

Partner Program Compliance

• Monitor partner program participation and track compliance with program requirements and tier obligations
• Maintain accurate records of partner certifications, agreements, and renewal timelines
• Flag compliance gaps and assist in preparing reports for leadership review
• Support the development and maintenance of internal compliance tracking tools and dashboards

Marketing Development Funds (MDF) Management

• Process and track MDF requests, approvals, and reimbursements in accordance with program guidelines
• Maintain accurate documentation of MDF activities, receipts, and proof of performance
• Liaise between partners and internal finance/marketing teams to ensure timely fund disbursement
• Assist in preparing MDF utilization summaries and budget reporting

Partner Rebate Management & Reconciliation

• Track and manage partner rebate programs, ensuring accurate calculation and timely processing of rebate payouts
• Reconcile rebate claims against purchase data, resolving discrepancies in coordination with finance and partner teams
• Maintain detailed rebate records including eligibility criteria, accrual schedules, and payment history
• Prepare rebate reporting summaries for leadership, highlighting trends, outstanding balances, and program performance
• Communicate rebate status updates to partners and respond to related inquiries in a timely manner
• Coordinate logistics for partner events, webinars, training sessions, and co-marketing activities
• Manage event registration, communications, and post-event follow-up actions
• Collaborate with marketing and sales teams to align event calendars with program goals
• Track event ROI and compile recap reports for stakeholders

Experience & QualificationsRequired

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field — or equivalent work experience
• Strong organizational skills with exceptional attention to detail
• Clear written and verbal communication skills
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and/or Google Workspace
• Ability to manage multiple tasks simultaneously and meet deadlines in a fast-paced environment
• Collaborative team player with a proactive, solution-oriented mindset

Preferred

• 1–2 years of experience in an administrative, operations, or customer-facing support role
• Exposure to partner programs, channel sales, or vendor management
• Experience with CRM platforms (e.g., Salesforce, HubSpot) or project management tools
• Familiarity with MDF processes or co-op marketing programs

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