Provides advanced onsite data center security operations and technical security support across critical data center environments within one or more assigned metros. Supports site-level execution, scheduling, staff resourcing, escalation support, and operational readiness while helping coordinate day-to-day priorities and execution quality. Serves as a lead onsite resource for incident response, customer escalation support, and day-to-day guidance, helping maintain system uptime, contractual performance, and customer trust. **JOB RESPONSIBILITIES** **Security Operations Execution** + Support day-to-day onsite data center security operations across assigned critical environments in alignment with established procedures, standards, and site requirements. + Help coordinate day-to-day site priorities, execution needs, and operational support activities to maintain safe, secure, and reliable site operations. + Reinforce standardized execution by helping ensure work is completed in accordance with established workflows, procedures, and escalation expectations. + Support site continuity by identifying operational issues, helping prioritize response needs, and coordinating follow-through through appropriate channels. + Communicate operational risks, recurring issues, and support needs in a timely and effective manner to maintain disciplined execution and customer trust. + Work closely with site teams and broader security partners to support operational continuity, execution quality, and site readiness. **Security Systems Support & Maintenance** + Perform advanced troubleshooting, repair, replacement, and preventive maintenance for physical security components such as readers, cameras, door hardware, and related field devices. + Support coordination of more complex troubleshooting involving device communication, cabling, termination, Windows-based systems, networking, and related security system dependencies. + Apply strong working knowledge of physical security systems, field device connectivity, and technical support practices to help maintain system availability and operational continuity. + Help prioritize maintenance needs, corrective actions, and follow-up work to support site readiness and consistent execution. + Identify, document, and communicate equipment issues, performance concerns, recurring technical problems, and support requirements that may affect site operations. + Use approved tools, processes, and documentation practices to record work performed, maintenance activities, issue resolution steps, and follow-up needs. + Escalate complex technical issues appropriately when conditions exceed defined scope, authority, or available support resources. **Incident Response, Escalation & Recovery** + Support onsite response to security system issues, operational disruptions, and security-related incidents in accordance with established procedures. + Serve as a lead onsite resource during incident response, issue triage, escalation support, and recovery coordination. + Help coordinate timely response activities during outages, system failures, and other events requiring rapid onsite support and disciplined follow-through. + Ensure accurate updates, clear documentation, and timely escalation are provided to support incident tracking, response effectiveness, and recovery actions. + Support customer escalation needs by helping communicate site status, issue progress, and recovery support through appropriate channels. + Help identify recurring issues, corrective action needs, and follow-up priorities through disciplined issue handling and escalation support. + Follow established escalation and communication expectations to help protect system uptime, contractual performance, and customer trust. **Compliance, Documentation & Execution Quality** + Perform work in alignment with established procedures, site standards, safety expectations, and documentation requirements. + Help reinforce execution quality through adherence to defined processes, approved tools, and established work standards. + Complete and support review of work logs, maintenance records, checklists, and other required documentation for accuracy, completeness, and timeliness. + Document identified issues, troubleshooting steps, corrective actions, completed tasks, and escalation activities clearly to support visibility, follow-up, and operational continuity. + Support audit readiness and contractual performance through disciplined adherence to reporting expectations, process controls, and execution standards. + Help identify documentation gaps, execution inconsistencies, or process issues and communicate them through appropriate channels. **Coordination, Customer Support & Site Readiness** + Help coordinate site-level execution, scheduling, staff resourcing support, escalation support, and day-to-day operational readiness across assigned environments. + Coordinate with site teams, broader security partners, vendors, a