Provides onsite data center security operations and technical security support across critical data center environments within one or more assigned metros. Performs advanced troubleshooting, repair, replacement, and preventive maintenance for security components while supporting standardized execution, operational readiness, and disciplined escalation. Serves as onsite resource for complex issue resolution, incident support, and execution quality, helping maintain system uptime, contractual performance, and customer trust. **JOB RESPONSIBILITIES** **Security Operations Execution** + Responsible to the Lead Data Center Security Operations Technician to support day-to-day onsite data center security operations across assigned critical environments in alignment with established procedures, standards, and site requirements. + Support day-to-day site priorities, execution needs, and operational support activities to maintain safe, secure, and reliable site operations. + Reinforce standardized execution by helping ensure work is completed in accordance with established workflows, procedures, and escalation expectations. + Support site continuity by identifying operational issues, helping prioritize response needs, and coordinating follow-through through appropriate channels. + Communicate operational risks, recurring issues, and support needs in a timely and effective manner to maintain disciplined execution and customer trust. + Work closely with site teams and broader security partners to support operational continuity, execution quality, and site readiness. **Security Systems Support & Maintenance** + Perform advanced troubleshooting, repair, replacement, and preventive maintenance for physical security components such as readers, cameras, door hardware, and related field devices. + Support coordination of more complex troubleshooting involving device communication, cabling, termination, Windows-based systems, networking, and related security system dependencies. + Apply strong working knowledge of physical security systems, field device connectivity, and technical support practices to help maintain system availability and operational continuity. + Help prioritize maintenance needs, corrective actions, and follow-up work to support site readiness and consistent execution. + Identify, document, and communicate equipment issues, performance concerns, recurring technical problems, and support requirements that may affect site operations. + Use approved tools, processes, and documentation practices to record work performed, maintenance activities, issue resolution steps, and follow-up needs. + Escalate complex technical issues appropriately when conditions exceed defined scope, authority, or available support resources. **Incident Response, Escalation & Recovery** + Support onsite response to security system issues, operational disruptions, and security-related incidents in accordance with established procedures. + Serve as a lead onsite resource during incident response, issue triage, escalation support, and recovery coordination. + Help coordinate timely response activities during outages, system failures, and other events requiring rapid onsite support and disciplined follow-through. + Ensure accurate updates, clear documentation, and timely escalation are provided to support incident tracking, response effectiveness, and recovery actions. + Support customer escalation needs by helping communicate site status, issue progress, and recovery support through appropriate channels. + Help identify recurring issues, corrective action needs, and follow-up priorities through disciplined issue handling and escalation support. + Follow established escalation and communication expectations to help protect system uptime, contractual performance, and customer trust. **Compliance, Documentation & Execution Quality** + Perform work in alignment with established procedures, site standards, safety expectations, and documentation requirements. + Help reinforce execution quality through adherence to defined processes, approved tools, and established work standards. + Complete and support review of work logs, maintenance records, checklists, and other required documentation for accuracy, completeness, and timeliness. + Document identified issues, troubleshooting steps, corrective actions, completed tasks, and escalation activities clearly to support visibility, follow-up, and operational continuity. + Support audit readiness and contractual performance through disciplined adherence to reporting expectations, process controls, and execution standards. + Help identify documentation gaps, execution inconsistencies, or process issues and communicate them through appropriate channels. **Coordination, Customer Support & Site Readiness** + Provide site-level execution, escalation support, and day-to-day operational readiness across assigned environments. + Coordinate with broader security partners, vendor