$2,500 Hiring Bonus! GCI's Field Service Technician I will work to represent the company's service and philosophy, providing telecommunications installation and servicing of Video, high speed Data and Voice product lines within customers residence and business properties in an efficient and professional manner. The primary customer is "the public" who has purchased and is using company products and services who are considering upgrading/expanding products and services. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: + Responsible for installing, servicing, and troubleshooting telecommunications equipment including analog or digital systems for video, voice, and data services from the tap or demark location to the customer's home or office. + Performs routine service and maintenance and operations on radio frequency / analog / microwave / fiber optic / AC / DC components. + Refers problems between the demark and headend or distribution center to network technicians. + Performs disconnects, reconnects or relocating services as instructed and repairs or replaces worn components and faulty connections. Utilizes test equipment to measure adjust signal strength to ensure optimum reception. + Performs preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off and repairs. + Communicates with customers on-site and presents additional service offerings. + Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders. + Responsible for basic vehicle maintenance, truck stock, and follows the company's safe driving and other applicable policies. COMPETENCIES: + Demonstrated commitment to GCI's core values of diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the general public. + ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Knowledgeable and responsive to financial accountability for vehicles, inventory (e.g., test equipment), paperwork, and safety procedures to minimize claims. + BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. + COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. + COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Articulates technical information clearly and concisely in written and electronic follow-up reports and work orders; reads and understands system design and city street maps; completes written route sheets. Verbally communicates technical information to customers, contractors, utility workers, fellow employees, and general public in an effective manner appropriate with all levels of understanding. + COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc. + CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. + RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. + RESULTS - Uses a combination of home/business wiring, adjusting, installation, and service of consumer electronics equipment knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Organizes assignments, equipment, and routing to maximize productivity. + SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. + Basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Additional Job Requirements: This is an entry level position within the telecommunications field service role, learning through the company's certifications, education, and senior technicians. Will gain knowledge of installation, modifications, and test procedures used to install, disconnect, repair video, data, and voice services within customer's residential and/or business properties. Works under close supervision and work is reviewed by senior staff. Essential Duties: Basic knowledge and ability to perform installation, service, disconnects, testing and repair of Video, Voice, and Data services to include: + Related wiring for company and/or customer equipment, explaining non-technical procedures, equipment operati