**Description** **About the Role:** The Custodial Site Manager is responsible for full operational control of custodial services across assigned facilities, ensuring a consistently clean, safe, compliant, and client-ready environment. This role operates as the on-site authority, executing contract requirements independently, driving performance outcomes, and making real-time operational decisions without reliance on upper leadership. The Site Manager is expected to combine operational expertise with analytical thinking, technology utilization, and proactive problem-solving to continuously improve service delivery. **Key Responsibilities** + Lead and execute all custodial operations with full ownership of site performance + Independently manage daily operations, staffing, and service execution without direction + Analyze workload, staffing levels, and productivity to optimize labor efficiency + Develop and maintain staffing plans, shift coverage, and contingency strategies + Utilize data, metrics, and reporting tools to monitor performance and drive improvements + Conduct routine and unannounced inspections; enforce quality control standards + Implement corrective actions and root cause analysis for performance gaps + Manage labor hours, overtime, and budget adherence through data-driven decisions + Oversee inventory, equipment lifecycle, and supply consumption trends + Ensure strict compliance with OSHA, safety, and client-specific regulations + Serve as the primary client interface, managing expectations and resolving issues proactively + Execute special projects, deep cleaning, and high-priority response tasks + Develop and deliver operational reports, dashboards, and performance summaries **Advanced Operational & Analytical Expectations** + Translate scope requirements into executable work plans and measurable outputs + Identify inefficiencies and implement process improvements without guidance + Apply critical thinking to solve complex operational challenges in real time + Evaluate trends in quality, labor, and service delivery to adjust execution strategy + Make autonomous decisions that protect contract performance and client satisfaction **Technology & Systems Requirements** + Demonstrated proficiency in using operational platforms, quality control systems, and workforce management software + Ability to learn, adapt, and fully leverage new technology platforms quickly + Experience with digital inspection tools, reporting dashboards, and mobile workforce applications + Strong working knowledge of Microsoft Excel, data tracking, and performance analytics + Ability to use technology to drive accountability, transparency, and efficiency **Leadership & Performance Management** + Lead, coach, and develop staff to meet high performance standards + Enforce accountability through measurable expectations and consistent follow-up + Train team members on procedures, safety, and quality expectations + Build a culture of ownership, discipline, and continuous improvement **Core Competencies** + Independent Leadership: Operates without reliance on upper management direction + Analytical Thinking: Uses data to drive decisions and improve operations + Problem-Solving: Identifies issues early and executes solutions effectively + Technological Proficiency: Leverages systems to enhance performance and reporting + Operational Excellence: Delivers consistent, high-quality outcomes across all service areas + Client-Focused Execution: Maintains strong relationships through performance, not promises + Strategic Thinking: Anticipates issues and plans proactively + Adaptability: Thrives in dynamic, high-demand environments **Qualifications** + High school diploma required; associate or bachelor's degree preferred + 3-5+ years of custodial or facilities management experience + Experience managing large-scale or multi-building operations strongly preferred + Proven ability to independently manage operations and staff + Strong understanding of custodial processes, equipment, and chemical usage + Demonstrated experience with technology platforms and operational systems **Preferred Attributes** + Experience in healthcare, government, or high-compliance environments + Bilingual (English/Spanish) is a plus + Knowledge of sustainability and green cleaning practices + Experience with performance-based contracts and service-level agreements **Working Conditions** + Requires standing, walking, bending, and lifting up to 50 lbs + May require nights, weekends, and holiday coverage + Exposure to cleaning chemicals and equipment **Disclaimer** CBRE Government and Defense Business is thrilled at the opportunity for you to apply to one of our roles. The base salary range for this position is $80,000 - $90,000 This position may also be eligible for a wide range of competitive benefits that can include but not limited to: medical, well-being, financial planning and short-term incentives