We are offering a short term contract employment opportunity for a Customer Service Manager in the independent banking industry based in Midland, Texas. The role involves managing customer service operations, overseeing sales activities, and spearheading internal process improvements.

Responsibilities include:

• Managing daily customer service and sales activities within the call center.
• Developing and revising internal standards, policies, and operational procedures to enhance efficiency.
• Overseeing the hiring process, including interviewing and recommending candidates.
• Conducting training and performance evaluations for subordinate personnel, providing necessary guidance and counseling.
• Assigning work priorities and schedules to team members.
• Resolving customer inquiries and ensuring a high level of customer satisfaction.
• Maintaining and monitoring customer accounts, initiating appropriate actions as needed.
• Processing customer credit applications in an accurate and timely manner.
• Ensuring clear and concise written guidelines are provided to staff members.
• Reporting on customer service and sales metrics to evaluate performance and identify areas of improvement.• Possess a minimum of three years of experience in a customer service managerial role, preferably within the banking or financial services industry.
• Demonstrated proficiency in managing a team in a customer service or call center environment.
• Excellent communication and interpersonal skills to effectively interact with customers and team members.
• Strong leadership skills with the ability to motivate and inspire team members.
• Solid understanding of banking industry practices, rules, and regulations.
• Proven ability to handle high-pressure situations and make decisions in a fast-paced environment.
• Outstanding problem-solving skills with the ability to resolve customer complaints and issues efficiently and effectively.
• Experience with customer service software and tools, as well as proficiency in Microsoft Office Suite.
• Ability to analyze service-related data and metrics to improve service delivery.
• Strong organizational skills with the ability to manage multiple tasks and responsibilities.
• Must demonstrate a commitment to providing exceptional customer service.
• Flexibility to work in different shifts, including evenings, weekends, and holidays if required.
• Bachelor's degree in business administration or a related field is preferred.