Duration

6 Duration Unit

Month(s)

Req Description

Description

looking to add an additional candidate to their outside customer support team. This person will be troubleshooting client issues revolving around network connectivity and functionality in their Kiosk products as they are deployed at customer sites.

Enterprise Req Skills

Technical support,Active directory,Customer service,Service desk,Networking Support,Support,Troubleshooting,Call center,Remote support

Job Title

technical support specialist

Top Skills Details

1) Good networking concepts and fundamentals
2) Experience providing remote support
3) Excellent customer service/personality

Worksite Address

,Troy,Michigan,United States,48084-4603

Additional Information

Drug Test Required

true

Experience Level

Entry Level

External Communities Job Description

Opening on a TEKsystems clients technical support and application support team.

EVP

Great growing company with a strong culture and opportunity to grow career.

Work Environment

Remote until pandemic is deemed safe to return to office, then they will be on-site in Troy, MI.

Additional Skills Tags

Support,Troubleshooting,Call center,Remote support

Additional Skills & Qualifications

Need to have base networking knowledge combined with traditional EUS skillset. Candidates with educational backgrounds in networking, CCNA, and Network+ have been ideal in the past.

Business Qualification

Impact to the Internal/External Customer

Interview Information

1 step video interview

Why is Position Open?

Business Challenge

Position is open due to growth in their customer base and uptick in support tickets.