We are seeking a Project Engineer/Technical Support Specialist to join our team! You will be responsible for resolving IT-related issues for our clients, for the implementation of DTS Services for new and existing clients, and for the execution of IT Projects varying in complexity. This is an opportunity to join a dynamic, fast-growing company providing our clients with the best of the best in IT Services, Cyber Security, and Technology Solutions to better run their businesses.

You will be exposed to a wide variety of simple and complex client networks that require an individual who loves a challenge and getting the job done. Next to our employees, our customers are our number one priority! We are looking for excellent communicators with a technical skill set to fill this role.

Benefits and bonus packages including medical, vision, dental, 401k, PTO, and paid training oppurtunutues are availible. As DTS continues to grow rapidly, there will be ample opportunity for advancement in the future! We prefer to promote internally rather than hire when possible.

We are looking for candidates who are interested in long-term employment with an active role in the success of the DTS Service department. There will be a requirement for travel to client sites in and around Metro Detroit for emergencies, project work, and periodic on-site visits when needed. All candidates are expected to provide their own reliable transportation to and from DTS and client locations and can expect to be provided mileage-based reimbursement for travel expenses. Our Sterling Heights office will be the home office for this salaried position.

DTS also provides both a generous Sales Referral Bonus and an employee referral bonus open to all staff!

Responsibilities:

• Technical IT Project implementation (Server, Cloud, Network)
• IT integration experience
• Provide general technical assistance with computer hardware and software in a business environment.
• Serve as escalation lead for advanced requests
• Resolve issues for clients via phone, in person, or electronically via remote access.
• Recommend hardware and software improvements based on our company standards and offerings
• Track customer issues and resolutions
• Provide timely documentation of work performed and keep all documentation current.
• Implementation of DTS Services to new and existing clients
• Participate in paid on-call rotation
• Manage your time efficiently to plan and execute projects with an emphasis on effective communication
• Able to work independently

Qualifications:

• Previous experience in an IT Service Desk environment
• Previous experience implementing new Microsoft Windows AD environments
• Previous experience implementing major changes to or upgrading windows server networks
• Previous experience with Microsoft 365
• Ability to build rapport with clients and provide white-glove service with a focus on excellent communication.
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• High degree of punctuality
• Basic understanding of computer networking (Email, DNS, TCP/IP, Switching, Routing, Subnetting)
• Server experience (design, build, maintain, or combination Therin)
• Virtualization Experience
• Public Cloud experience ( Azure preferred )

Bonus Experience Areas:

• PBX / VOIP Concepts, Implementation, and Management
• Server Concepts, Implementation, Monitoring, and Management (Windows, Linux, RDS, AVD, SQL)
• Microsoft 365 / Azure management
• Email Security Concepts, Implementation, and Management
• Fortinet Fortigate Experience
• Firewall management
• Windows Active Directory User Management
• Network Troubleshooting
• WAN/LAN Networking
• Strong understanding of Wireless Networking technologies and their implementation and management
• Understanding of DNS
• VPN Concepts, Management, and Implementation
• BCDR (Corporate Backup) Implementation / Management
• SDWAN Concepts, Implementation, Management