Robert Half is hiring! We are seeking an IT Manager to join our team in the IT consulting industry. The IT Manager will play a crucial role in managing, mentoring, and developing our team. This role also involves assessing workforce needs, evaluating support trends, and developing service offerings.
Responsibilities:
• Lead a team of direct reports, providing coaching on workflow, process, communication, and escalation • Assess workforce needs and plan for team growth • Evaluate ticket and support trends to identify and address recurrent issues • Develop and refine service offerings, including defining scope, quality management, and pricing • Participate in client calls and visits as needed • Demonstrate a strong understanding of IT Service Management (ITSM) and the ITIL Framework • Apply experience in NOC operations, including CMDB, monitoring and alerting, incident vs problem management, change control, and advanced planning • Utilize experience as a Senior Datacenter engineer, including design, troubleshooting, integration, administration, and experience with Windows, VMWare, HyperV, HPe, SAN (Nimble, EMC), Backup and recovery solutions, Firewall, endpoint protection, and SCCM experience • Apply experience as a Networking Engineer, including design, troubleshooting, integration, administration, and experience with Cisco, Ruckus, Palo Alto, SonicWall.• Possess a minimum of 5 years of experience in the IT industry, preferably in a managerial role.
• Demonstrated leadership skills with a proven track record of successfully managing teams.
• Comprehensive understanding of IT consulting services.
• Ability to develop and implement strategic plans in line with business objectives.
• Proficient in various IT systems, software, and platforms relevant to the industry.
• Excellent problem-solving skills and ability to make informed decisions quickly.
• Strong communication skills, both written and verbal.
• Ability to manage and prioritize multiple tasks and projects.
• Demonstrated ability to work effectively in a fast-paced, high-pressure environment.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications in IT management or related areas would be advantageous.
• Strong customer service mindset and ability to build lasting relationships with clients.
• Proactive in staying updated with the latest industry trends and advancements.
• Possess a high level of detail oriented integrity and commitment to organizational success.