We are in search of a Collections Specialist to join our IT Software team in Milwaukee, Wisconsin. This role offers a long term contract employment opportunity. The Collections Specialist will be primarily responsible for managing an Accounts Receivable portfolio, maintaining high levels of customer satisfaction, and handling complex financial situations.

Responsibilities
• Develop and cultivate effective customer relationships with appropriate levels of management to ensure prompt payment of invoices.
• Monitor customers’ financial situations using internal and external sources, and make recommendations as to credit terms, statuses, and limits.
• Reduce aged Accounts Receivable portfolio and Days Sales Outstanding with a strong emphasis on customer satisfaction.
• Resolve all internal and external issues that prevent customers from paying their invoices.
• Recommend and coordinate financing options to our customers with a goal of reducing delinquency and financial exposure.
• Communicate and support customer credit and collection activity within the Financial Services department and to the Sales department.
• Complete written credit summaries of past due issues and credit limit exposure.
• Respond to changes in customers’ legal and corporate ownership, and update internal systems as needed.
• Back up other Financial Services Representatives when needed.
• Complete miscellaneous duties and special projects as assigned.• Minimum of 2 years of experience in a Collections Specialist role or similar
• Proficient in Accounting Software Systems
• Solid understanding of Accounts Receivable (AR) processes
• Experience in answering inbound calls in a professional and courteous manner
• Familiarity with billing functions and processes
• Knowledge of collection processes and strategies
• Proficient in using Microsoft Excel for data entry and analysis
• Excellent communication and negotiation skills
• Ability to maintain a high level of professionalism and confidentiality
• Strong attention to detail and problem-solving skills
• Ability to work independently and manage multiple tasks
• A degree in finance, accounting, or related field is preferred.