he Revenue Collections Specialist will be responsible for managing and coordinating the collection of outstanding payments, ensuring that revenue is recognized in a timely and accurate manner. This role requires excellent communication skills, attention to detail, and the ability to work independently to resolve issues related to overdue invoices and payment discrepancies. The specialist will collaborate closely with clients, internal teams, and the finance department to minimize outstanding balances and improve overall cash flow.

• Collections: Proactively manage the collection of outstanding payments from customers, ensuring timely and accurate receipt of revenue.

• Account Reconciliation: Monitor customer accounts and reconcile discrepancies related to billing, payment, and credits.

• Payment Tracking: Track and report on overdue payments, identifying patterns and recommending actions to mitigate collection risks.

• Customer Communication: Contact clients to resolve payment issues, send reminders, and negotiate payment plans as necessary.

• Documentation: Maintain detailed records of all communications and transactions related to collections, ensuring accuracy and compliance with company policies.

• Reporting: Provide regular updates and reports on collection progress, outstanding balances, and risk areas to management.

• Collaboration: Work closely with the sales, customer service, and accounting teams to resolve issues related to billing, contract terms, or service disputes.

• Compliance: Ensure compliance with all regulatory requirements and company policies related to revenue recognition and collections.

• Process Improvement: Recommend and implement process improvements to enhance the efficiency and effectiveness of the collections process.

• Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred, or equivalent experience.

• Experience:

  • 2+ years of experience in accounts receivable, collections, or related roles.

  • Experience in handling a large volume of accounts and invoices.

• Technical Skills:

  • Proficiency in accounting software (e.g., QuickBooks, SAP, Oracle, etc.).

  • Strong knowledge of Microsoft Office Suite, particularly Excel.

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance