System Administrator / NOC Administrator

Remote-Centric Hybrid, Nashville, TN

AMSURG is a nationally recognized leader in the strategic and operational management of ambulatory surgery centers with medical specialties ranging from gastroenterology to ophthalmology and orthopedics. With more than 250 surgery centers across the U.S., we partner with physicians and health systems to deliver the highest standards of patient care and quality. For more information, please access our website: https://www.amsurg.com/.

Through AMSURG, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first.

Benefits:

At AMSURG, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right coverage for you and your family. Qualifying employees are eligible to enroll on the 1st of the month, following 30 days of employment. AMSURG offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. Benefits offered include but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs, and a matching 401(K) Plan.

Paid Time Off:

AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

Position Summary:

The System Administrator / NOC Administrator is responsible for configuring, maintaining, and supporting systems to ensure the performance, reliability, and capacity of AMSURG’s IT infrastructure; including but not limited to system backups, network uptime, and system health.

Work Schedule:

This position is offered on a Remote-Centric Hybrid basis with the expectation that you will be required to attend onsite bi-weekly meetings. Our office is located in the Green Hills section of Nashville.

Essential Duties and Responsibilities:

• Oversee and manage regular system backups to ensure data integrity and availability.
• Develop and implement backup policies and procedures.
• Monitor backup jobs for failures and perform corrective actions.
• Conduct regular restore tests to verify backup reliability.
• Monitor network performance and promptly identify and troubleshoot network outages.
• Collaborate with NOC team to develop and implement incident response strategies.
• Communicate effectively with clients and internal teams during network outages to provide status updates and estimated resolution times.
• Document all network incidents, root cause analyses, and preventive measures.
• Perform regular health checks on servers to ensure optimal performance.
• Manage server updates, patches, and configurations to maintain security and functionality.
• Identify and resolve hardware and software issues on servers.
• Maintain an inventory of server assets and ensure proper documentation.
• Provide technical support and assistance to customers as needed.
• Address customer concerns and inquiries related to system backups, network performance, and server health.
• Deliver excellent customer service and maintain positive customer relationships.
• Stay updated with the latest industry trends and technologies related to system administration.
• Propose and implement improvements to enhance the efficiency and effectiveness of NOC operations.
• Interface with other internal teams, vendors, and consultants to review and implement system changes.
• Participate in training and development programs to enhance skills and knowledge.
• Participate in on-call rotation
• Participate in after-hours maintenance
• Exhibit our company values of:
  • Care Deeply
  • Inspire Joy
  • Be Curious
  • Pursue Extraordinary
  • Embrace Change
  • Instill Trust

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Set up, configure, and support internal and external networks.
• Develop and maintain all systems, applications, security, and network configurations.
• Troubleshoot network performance issues.
• Create and maintain a disaster recovery plan.
• Recommend upgrades, patches, and new applications and equipment.
• Develop and maintain documentation of systems, applications, and networks.
• Provide technical support and guidance to the Support team and users.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Demonstrated ability to follow through without direct supervision.
• Participate in an on-call support schedule for a 24-hour support structure.
• Guide and instruct members of IT on technology, applications, and processes.
• Will sometimes lead and direct the work of others.
• Demonstrated ability to shift between multiple tasks/projects.
• A certain degree of creativity and latitude is required.
• Strong written, oral, and interpersonal communication skills.
• Able to communicate effectively with non-technical staff and with members of interdisciplinary teams.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working both independently and in a team-oriented, collaborative environment.

Education and Experience:

• Bachelor's Degree from four-year College or University and 4 or more years of related experience; or equivalent combination of education and experience.

Computer Skills:

• Microsoft Office Suite
• Experience with setup, repair and modification of Windows PC desktops and laptops, printers and other peripherals
• Broad knowledge of Windows Desktop/Server operating systems.
• Knowledge of networking fundamentals. Experience in a Help Desk/Desktop/Server Support environment.

Certificates and Licenses (Optional):

• Comptia A+, Network+, Server+
• Windows Azure and Server Certifications
• Sophos Certification

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Must pass a background check and drug screen.

We are an Equal Opportunity Employer.

We do not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other prohibited category set forth in federal or state regulations.

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