Robert Half is searching for a Technical Support Tier 1 to assist a faith-based housing company based in Tacoma, WA. This Technical Support candidate will support the local site with day-to-day technical issues, troubleshooting hardware and software tasks. This position is a 2 month contract opportunity with the potential to extend or convert that is 100% Onsite (occasional traveling required).

Job Duties:

• Provide helpdesk, remote assistance or onsite computer support to offices and agencies throughout Western Washington. Respond to PC hardware, software, printer, VPN, LAN, cloud service, mobile device, Wi-Fi, and secure wireless problems.
• Install and/or repair computers and components, peripherals and software; configure systems for optimal performance; create and manage new users, groups and e-mail accounts, grant access to resources as part of the IT team.
• Maintain schedule of repairs, installations, etc... Prioritize issues following established procedure for determining priorities and respond to "emergency" computer problems at different remote sites, as needed. Maintain and update tickets. Follow up after resolution.
• Troubleshoot basic user, client devices, and cloud services configuration issues and connectivity.
• Consult and coordinate day-to-day tasks with the Senior Technical Support or Network Engineer, as necessary.
• Maintain records and logs in ticketing system as required for documenting all requests for assistance and worked performed or resolutions.
• Provide backup computer support at interregional sites as needs arise and time permits.
• Learn and assist users in following computer-related HIPAA guidelines and cyber security guidelines
• Provide excellent customer services to diverse audience via phone, in-person and email.
• Perform basic tasks in cloud services delegated by System Administrators and Network Engineers.

• 3+ years of experience in IT Support, providing PC hardware, software and peripheral support to end users.
• Knowledgeable in Active Directory, general user account management
• Experienced in troubleshooting Office 365
• Skilled in hardware deployment, imaging and reimaging machines.
• Nice to have: Excellent customer service skills, A+ Certification