• Fully Remote working PST hours (8-5)
• 6 month contract with potential to convert perm depending on performance
• Must be comfortable using personal equipment

Required Skills and Experience

• Minimum of 6 months of experience working remotely in an inbound customer support or inbound sales support role where they were required to UPSELL a product, service, or upgrade.
• Bilingual in English and Spanish
• Must have reliable personal computer or laptop
• Experience in a high-volume inbound calling role with the ability to be on the phone all day
• Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse backgrounds
• Strong organizational and time management skills with the ability to balance multiple responsibilities and priorities
• Ability to work independently but efficiently from home with the willingness to adapt- this is a start-up environment and things are constantly changing!

Nice to Have Skills and Experience

• Experience with Zendesk or Athena Health
• Proficient in Google Suite applications
• Previous experience working in healthcare/ wellness company or a strong passion for health, wellness, and fitness

Job Description

Insight Global is seeking a Remote Member Support Representative for a telehealth/nutrition client based out of San Francisco. The goal of this client is to help people transform their lives by making meaningful changes to their eating habits and lifestyle. As a member of their support team, you will play a crucial role in this mission. You will be at the front lines, working directly with members who call in to help them schedule appointments, answer their questions, and create an unforgettable experience that empowers them to take control of their health. Every conversation you have will be a chance to make a real difference in someone's life, and to inspire them to embrace the transformative power of food as medicine. You are the first point of contact that most people will have, so your ability to connect with people is crucial!

The main responsibilities include:

• Answer inbound calls from members and address any questions they have
• Reschedule and schedule appointments for members when requested on the call
• "Upsell" by scheduling packages of visits while members are on the phone
• Accept calls from Registered Dietitians at the end of their appointments to assist the member they just met with in setting up their next appointment
• Assist Registered Dietitians with scheduling and rescheduling members as needed
• Address any questions or concerns that members may have about tele-nutrition