Job Description Overview

The essential functions listed are typical examples of work performed by positions in this job classification. They are not intended to be a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Contractors must comply with all Joint Commission Requirements, including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, ongoing education and training, communication, adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. Contractors must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of the patient experience and represents a framework for patient-centered interactions.

• Assists in the operational aspects of designated unit(s), providing mentoring and leadership support to staff. Supervises the delivery of quality, therapeutic, and cost-effective patient care in line with standards of practice, hospital protocols, policies, procedures, and desired patient outcomes.
• Supports the Patient Care Manager in administrative and management functions, assuming their duties and responsibilities as delegated or in their absence.
• Coordinates and directs patient care operations for assigned shifts, acting on behalf of the Patient Care Manager.
• Facilitates orientation, training, and ongoing staff development. Assists in coaching, developing, and corrective action of personnel as needed. Participates in ongoing and annual employee performance evaluations. Ensures the effective delivery of competent, compassionate care by monitoring and evaluating patient care processes and outcomes to maintain smooth workflow and desired outcomes. Communicates the application and implementation of unit, department, and organizational philosophy, objectives, policies, and procedures to staff. Monitors staff performance and communicates expectations. Participates in unit goal and program planning, development, and evaluation of programs and special projects. Supports continuous quality, process, and performance improvement, and risk management programs at the unit level.
• Provides competent and compassionate patient care appropriate to the age and condition of the patient, serving as a role model and mentor. Assists with unit workload.
• Acts as a liaison to the Patient Care Manager.