We are in search of an Account Administrator to join our team in the insurance industry, located in Hunt Valley, Maryland, United States. This role is fully onsite and offers a long-term contract employment opportunity. As an Account Administrator, you will be tasked with various responsibilities, including managing customer accounts, responding to client inquiries, and improving administrative processes.

Responsibilities:

• Efficiently process employee and account terminations.
• Handle invoice processing and account payments, including urgent collection procedures.
• Respond to client inquiries via telephone, mail, or email regarding benefits, account status, applications, procedures, and supply requests.
• Regularly update and maintain client account records.
• Initiate contact with clients to address questions or issues.
• Stay updated with knowledge on benefits, products, laws and regulations, systems, and procedures and communicate this information to clients as required.
• Improve administrative processes for increased efficiency.
• Manage daily incoming and outgoing mail.
• Maintain a professional and helpful demeanor at all times.
• Ensure high level of accuracy and timeliness in all tasks.• Proficiency in management systems
• Proficient use of Microsoft Word
• Ability to handle correspondence effectively
• Excellent customer service skills
• Efficient data entry abilities
• Experience in automating processes
• Knowledge in making account adjustments