Job Title: Field Service Technician

Department: Service

Reports to: Service Manager/Shop Foreman

Job Summary: This position is of the Journeyman level skill. Requires individual to work under the supervision of the Branch Manager and closely with the Shop Foremen. The individual will receive work assignments and schedule on a daily basis. Perform assigned tasks per schedule and process all required documentation.

Duties/Responsibilities:

• Perform repairs to customers’ equipment at customer locations.
• Fill out required field reports, track travel time, and document time on jobs.
• Prepare for field service jobs by loading required materials and parts to perform work at customer locations.
• Keep log books current if driving a commercial vehicle.
• Perform pre-trip vehicle inspection on daily basis before leaving the shop.
• Interface with customers at customer location; provide a copy of field report to customer. Advise customer of job status before leaving customer location.
• Advise the Branch Manager or Shop Foremen of any issues or complications while in the field.
• Diagnose and perform repairs.
• Inspect the customer’s equipment to determine if additional work is required.
• Complete repairs as outlined with efficiency and accuracy.
• Save and tag parts per factory warranty guidelines if a warranty repair.
• Create parts list for required repairs.
• Read and understand electrical, hydraulic, and pneumatic schematics and drawings.
• Notify Service Manager or Service Advisor if additional work is required or items listed on service order are not needed.
• Notify Service Manager or Service Advisor if repairs cannot be completed within the time frame promised.
• Perform work at shop when field service jobs are complete.
• Keep service vehicle clean, and organized and ensure all equipment on service vehicle is in proper operating condition.
• Maintain accurate vehicle parts inventory.
• Keep up to date with factory training, tech tips, and service bulletins.
• Follow all company safety policies and procedures, and report any safety issues and accidents to manager.
• Maintain a 90% billable daily average.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Attend and successfully complete training classes to maintain a high level of skill and knowledge.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to sit and/or stand for long periods of time.
• Constantly position self to perform needed repairs and installations.
• Frequently moves objects up to 50 pounds to work area when needed.
• Must be able to detect hazardous fumes.
• Must have and maintain a clean driving record.
• Commercial Driver’s License Class A or B.

Preferred Skills/Abilities:

• Bilingual (English/Spanish) preferred but not required.
• Two to Five years of mechanical experience working on hydraulic, pneumatic, and electrical systems. ∙ High School Diploma or equivalent.

At Haaker Equipment Company, our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. Haaker is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protect under federal, state, or local law. Haaker Equipment Company will reasonably accommodate qualified individuals with a disability so that they can perform the essential function of a job unless doing so causes a direct threat to the individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation and/or if the accommodation creates an undue hardship to Haaker Equipment Company. Contact the HR Manager with any questions or requests for accommodation.