FRONT OFFICE for Burbank-area mid-sized Pulmonary practice

JOB DETAILS

• One of three Front Office staff who work cohesively to handle the front office, overlapping duties and ensuring a fluid and efficient front desk and quality patient management
• Coordinate the details of 60-80 patient visits per day - this is a BUSY practice!
• Triage calls on a 6-line phone system, providing information, answering questions and making appointments
• Coordinate and confirm appointments for MRI-CTs, procedures and exams
• Coordinate charts ensuring all paperwork, test results and follow-ups are present for upcoming appointment date
• Collect copayments and balances, documenting details Handle authorizations, referrals and coordinate insurance information
• Coordinate medical records requests and test results with external offices and patients
• Strong training program to learn the systems
• Staff is integrated into the full scope of the Front Office Staff's duties as tasks are mastered and personal pace to handling work tasks picks up

REQUIREMENTS

• Experience with both VIP patients and HMO insurance patients
• Have a proactive mentality seeing what needs to be handled and do it with minimum direction
• Ability to work efficiently and effectively in a Front Office team setting
• Professional interpersonal communication skills in working with other Front Office staff, doctors and patients
• Computer proficient to learn scheduling and medical records programs, answer emails and coordinate medical records
• Efficient typing skills in terms of speed and accuracy
• Professional writing and speaking skills to ensure chart details are recorded accurately

SCHEDULE, COMPENSATION AND BENEFITS

• M-F 8:30-5:30p
• $19 - $21
• Benefits including Medical, Dental and Vision, AFLAC, 2 weeks vacation per year, 401(k) (not matched) paid holidays, paid parking and sick days