Job Task

• Provide the highest level of customer service to patients, fellow employees, and referral sources
• Patient registration
• Answer phones
• Appointment confirmations
• Schedule patients
• Reschedule no show appointments and cancellations
• Knowledgeable of ICD-10 or HCPCS codes
• Check in patients/notify practitioner
• Process patient intake paperwork
• Obtain and enter accurate insurance information
• Obtain and enter accurate patient demographics
• Scanning multiple documents (IDs, insurance cards, physician ppw)
• Obtain Medical Documents such as Dispensing Order
• Run insurance eligibility
• Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments
• Collecting co-insurance and deductibles

Qualifications and Education Requirements

• High school diploma or equivalent combination of education and experience required
• Minimum one-year front office experience preferred, Medical Office Preferred

Preferred Skills

• Strong interpersonal, oral (including telephone) and written communication skills
• Excellent organizational skills and the ability to manage multiple task
• Proficient computer skills including Windows based office technologies (ex. Word, Excel)