Job description

The Associate Client Care Manager (ACCM) is a vital member of Care Indeed’s operations team, crucial in ensuring high client retention and caregiver retention by ensuring exceptional care experiences and strong relationships, and comprehensive support in care coordination.

This role encompasses a wide range of responsibilities, including managing client care plans, coordinating care services, conducting walk-in assessments, and participating in retention initiatives.

Duties and Responsibilities

• Build and maintain strong relationships with clients and care providers, ensuring their needs and preferences are consistently met, and any concerns are promptly addressed.
• Monitor the quality of care provided to clients by conducting regular assessments, reassessments, and client and caregiver feedback sessions and care conferences.
• Develop and implement strategies to improve client retention, including personalized care plans, regular communication, and timely resolution of any issues.
• Collaborate with the operations manager and care providers to continuously improve the quality of care, identifying areas for improvement and implementing best practices.
• Conduct regular quality assurance audits, including reviewing care documentation, client records, and care provider performance evaluations.
• Coordinate with the operations manager to ensure compliance with all company policies, procedures, and regulatory requirements related to client care, safety, and privacy.
• Facilitate engagement outreach and marketing opportunities as requested by Supervisor.
• Provide extra support for new client cases, including home visits during the initial care visits, and serve as a backup as needed.

Requirements

• Bachelor's degree, psychology, counseling, rehabilitation, gerontology, nursing, or sociology required.
• Training in gerontology/geriatrics preferred
• Minimum of 2 years healthcare experience preferred - prior client management/or marketing experience in the health/home care industry a plus.
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Availability during and after business hours and on-call rotation on weekends.
• A valid driver's license, reliable transportation, and willingness to travel within the assigned territory.
• Commitment to providing exceptional client care and support, as well as a strong interest in professional growth and development.