Description:

We are partnered with an orthopedic specialty practice in the Kansas City metro area seeking a Medical Scheduler to join their diverse and inclusive team. They have over 50 medical providers practicing out of eight locations. Each team focuses on the importance of customer service, communication, and caring for patients. This is a full-time, Monday-Friday position.

The Medical Scheduler is responsible for directing incoming calls and or scheduling appointments. The call center is a frontline resource for our patients to ask questions and schedule clinic appointments. The schedulers are expected to provide professional customer service to all callers. This is a high call volume environment.

Responsible for confirming insurance coverage and eligibility of patient while scheduling appointments using EMR based on-line tools.

Maintains strict patient confidentiality adhering to all HIPPA compliance regulations.

Paging of physicians as needed by other MD/Hospitals for urgent issues.

Ensures that patients are responsible for providing records from previous treatments that might impact the ability of KCOA providers to deliver care.

Answer and direct phone calls appropriately.

Utilizes ‘decision-tree’ to ensure that the appropriate provider is identified and selected for the patient during the scheduling process.

Pre-collection of valid information; insurance information, patient demographics, etc.

Communicates clearly and effectively with patients, referral sources, etc. while providing excellent customer service.

Receives referrals via a variety of sources (fax, email, patient portal, practice management system, etc.), verifies information, and schedules the appointments with the appropriate provider.

Provides critical information to patients to ensure they are able to locate facilities (address, directions, points of reference, proper entrance, etc.)

Skills:

scheduler, customer service, healthcare, Medical record, Emr, Ehr

Top Skills Details:

scheduler,customer service,healthcare

Additional Skills & Qualifications:

MUST

- 3 years healthcare provider scheduling experience

- knows insurance verification - co pays, collecting patient demographics

- processing referrals via fax, email, from patient to verify information prior to scheduling

- customer service - great on phones

Experience Level:

Entry Level

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave) 

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The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.