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Houston Methodist Primary Care Group
TX
Dec 06, 2025
MG
Job Description
Job DescriptionCompany Description
Overview: Johnson Service Group is seeking a Technical Customer Service Representative to provide top-tier support for Company customers. The ideal candidate excels in resolving escalated customer issues, particularly those related to wireless network infrastructure. This role is crucial in maintaining customer satisfaction by ensuring timely resolution of internet service disruptions.
Key Responsibilities:
- Monitor the Sail network for high-traffic areas ("hotspots") and compile data to identify issues.
- Manage ticket queues, escalating significant network issues to the engineering team with relevant data.
- Monitor power outages (UPS) for proactive issue resolution.
- Support Field Services during installations and service calls.
- Handle escalated tickets, gathering detailed data and responding promptly.
- Collaborate closely with engineering and customer support teams to troubleshoot and resolve issues.
- Coordinate field visits when necessary.
Required Skills and Knowledge:
- Strong technical troubleshooting and problem-solving skills.
- In-depth knowledge of radios, frequencies, routers, network switches, IP addresses, and packet routing.
- Proficiency with networking tools (ping, MTR, traceroutes, nmap, DNS, DHCP/Static, speed test servers).
Qualifications:
- Minimum of 2 years in technical customer support.
- Strong technical aptitude and billing experience.
- Bilingual (Spanish and English) is preferred but not required.
- Excellent customer communication and rapport-building skills.
- Ability to multitask and perform well under pressure.
- Experience with tools like Slack, Zendesk, Hubspot, and Zuper.
- Familiarity with WISP.
- Eligibility to work in the United States.
Ideal Candidate: A patient, detail-oriented individual who thrives in a fast-paced, virtual team environment, adapts well to change, and demonstrates a proactive approach to problem-solving.
Our people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.
Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Company Description
Our people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.\r\n\r\nJohnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.\r\n\r\nJohnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
About Johnson Service Group