Backend Project Technician

About Us:

Digacore Consulting is a technology consulting firm offering Managed IT Support Services to our clients. We are currently seeking a qualified candidate to fill the role of Backend Project Technician to join our growing team. At Digacore, we take pride in maintaining the highest customer service standards and providing technical solutions that optimize our clients business goals. Our overarching goal is to foster a work environment filled with growth-oriented individuals who possess a 'get it done' attitude and understand the value of teamwork and healthy interactions with clients and co-workers. If you are passionate about technology, enjoy helping others, and have a proven track record of taking ownership of tasks, we want you to join our diverse and talented team.

About the Role:

We are seeking a highly skilled and motivated Project Technician to join our dynamic team. As a Project Technician, you will be responsible for implementing and supporting the IT infrastructure that meets our clients operational needs. Your primary objective will be to execute the support for client onboarding, transitions, and upgrades. The ideal candidate will have strong technical knowledge, exceptional multitasking abilities, the capacity to work well under pressure, flexibility, and excellent communication skills.

Primary Responsibilities:

• Deliver projects within scheduled time frames, ensuring all requirements are met.
• Set up and manage Microsoft Exchange/Office365, Azure AD/Intune infrastructure, and SharePoint.
• Assist in planning and executing client onboards, transitions, and upgrades.
• Provide technology support for large-scale projects and support field technicians.
• Manage and set up networks (with preference for Unifi experience).
• Build and maintain Network Infrastructure Configuration and Cloud Strategy.
• Configure hardware devices such as routers, switches, and (SonicWall) firewalls.
• Document, track, and monitor project plans and progress.
• Establish security standards.
• Design and execute server deployments and cloud migrations.
• Document and train the helpdesk team on supporting new client environments.
• Windows Server/PC management and setup. GPU and PowerShell experience required.
• Stay up to date on industry trends, and emerging best practices in technical support, and share knowledge with the team.
• Drive a collaborative environment, promoting a positive culture of continuous learning and high performance.
• Automation skills are a plus.

Job Qualifications:

• Ability to work independently and within a team.
• Strong multitasking skills and the ability to remain effective in high-stress situations.
• Excellent oral and written communication skills.
• Commitment to meeting deadlines and delivering high-quality work.
• Availability for later transitions beyond standard 9-6 working hours.

Benefits:

• Nationwide medical insurance
• Dental insurance
• Life insurance gifted to all employees
• Long-term disability insurance gifted to all employees
• 401k and company matching
• Generous PTO policy
• HSA and FSA options
• Paid training and certification assistance
• Flexible working schedule
• $500 sign-on bonus
• Team building events

We are an Equal Opportunity Employer!