1. Performs timely and also quality HVAC System repairs in resolving customer complaints
2. Diagnoses and also recommends repairs of HVAC equipment/systems in the customer’s facilities and gives the customer an accurate estimate of the cost of repair.
3. Works as a dedicated team member to ensure fast, flexible and also expert service to every customer
4. Maintains high level of customer satisfaction through efficient and also timely customer resolution
5. Follows the Value-Added Services Process (i.e., identifies opportunities for Preventative Maintenance Agreements, System Upgrades, generates customer recognition for needed additional repairs that lead to cost savings as appropriate) by effectively communicating the benefits to the customer
6. Direct, train, coach, and also evaluate junior level technicians to achieve maximum benefit from expense dollars.
7. Maintains the highest level of service standards and also communicates openly with Dispatcher and Service Manager to assist as needed with resolving customer issues
8. Recognizes and acts upon every opportunity to drive revenue through the Value-Added Services Program (VASP)
9. Maintains truck stock inventory and also ensures maintenance schedules are within the Company guidelines (i.e., keeping truck clean, oil changes), and also ensures tools and equipment are in safe operating condition
10. Completes all Break/Fix Technician training elements within required timeframes
11. Ability to communicate, read, understand and also apply written text of a technical nature in order to answer questions, solve problems or complete job tasks
12. Complete knowledge of all tools, equipment and also materials used to perform services on Heating Ventilation and Air Conditioning (HVAC) units
13. Ability to work variable and also flexible hours, including overtime as needed, along with necessary on-call service as needed
14. Ability to handle stressful situations and also work in a fast-paced environment
15. The ability to follow appropriate industry specific regulations related to the handling of hazardous materials
16. Ability to lift and carry up to 75 lbs.
17. Ability to frequently bend, stoop, kneel, stretch, twist, reach and climb
18. The ability to access different levels of terrain while performing duties
19. Preferred Skills: Ability to accomplish almost any task with little direction.

Understand HVAC Systems, working knowledge of pipe systems associated with HVAC and also ancillary systems, Ability to interpret drawings, equipment conditions, electrical schematics, job conditions, and also potential problems. Maintain current knowledge of new concepts and technical advances. Keep informed on appropriate codes and industry standards. Utilize manpower planning and also monitoring reports to assure proper manning of jobs for maximum productivity. Effective budget management within guidelines. Time management skills.

Knowledge, Skills and Abilities Required:

• Possess a full and also comprehensive understanding of Commercial HVAC Equipment and Systems as it relates to diagnostics and repair and the impact of accurate conclusions and how this impacts customer service.
• Must possess understanding in the areas of system application. Utilize in house or consultants where skills are weak.
• Interprets and also analyzes assumptions through the process of deduction as it applies to making accurate conclusions and how this impacts customer loyalty.
• Possesses a thorough understanding of our capabilities.
• Maintains awareness of new and also emerging technologies and the potential application to projects.

Experience:

1. Minimum six to eight (3 to 5) years’ experience as a successful  HVAC Service Technician.

Education & Training:

1. High school diploma or General Education Degree (GED)
2. OSHA 10 Hour- flexible
3. EPA Certification

Benefits:

• Medical, Dental, Vision insurance
• 401(k) retirement plan with employer matching
• Individual and Dependent Life Insurance
• Short- and Long-Term Disability
• Health Wellness Programs, including in-house flu shots and biometric screenings
• Tuition Reimbursement
• Training and professional development courses
• Opportunities for community outreach through internal networks
• A Generous Vacation/Holiday Package
• Mobile Phone
• Excellent earning opportunity with bonus structure
• Monthly vehicle allowance and fuel card.
• Paid Sick Time