Job Title: Permanent Call Center Representative

Location: Deer Park, NY

Schedule: Full-Time, Onsite, Monday-Friday, 9 AM - 5 PM

Hourly Rate: $21.40-$22.40/hr (based on experience)

Job Description:

We are seeking a Call Center Representative in the Deer Park, NY area. This role involves managing a high volume of inbound and outbound calls within a medical call center environment. The ideal candidate will have experience with EPIC and CISCO phone systems, direct customer service, and/or call center experience.

Key Responsibilities:

- Handle high volume of incoming and outgoing calls in a professional and efficient manner.

- Provide exceptional customer service by addressing patient inquiries, scheduling appointments, and resolving issues.

- Utilize EPIC and CISCO phone systems to manage call flows and maintain accurate records.

- Troubleshoot and problem-solve various issues related to patient accounts and appointments.

- Maintain confidentiality and comply with HIPAA regulations at all times.

- Collaborate with medical and administrative staff to ensure smooth operations and high-quality patient care.

- Be flexible to work occasional evenings until 8 PM and occasional Saturdays as needed.

Requirements:

- Proven experience working with EPIC and CISCO phone systems is PLUS not a MUST

- Demonstrated customer service and/or call center experience, whether that be retail, or back office in a medical setting.

- Ability to thrive in a high volume, fast-paced environment.

- Strong troubleshooting and problem-solving skills.

- Excellent communication and interpersonal skills.

- Ability to maintain professionalism and handle sensitive information with discretion.

- Flexibility to work occasional evenings and Saturdays.

Benefits:

- Competitive hourly rate commensurate with experience.

- Gain valuable experience in a dynamic medical call center environment.

• 401K, Vacation Days, Personal Days, Company holidays, Medical, Dental, Vision insurance