Patient Support Call Center Representative

LHH Recruitment Solutions is actively seeking Patient Support Call Center Representatives to join our team on behalf of a well-known Medical client located in Melville, NY. This is an excellent opportunity for individuals who are passionate about providing high-quality customer service in a healthcare setting.

Key Responsibilities:

• Answer incoming patient calls and respond to inquiries regarding medical services, appointments, and billing.
• Assist patients with scheduling appointments, verifying insurance, and updating patient records.
• Provide accurate information on medical procedures, policies, and physician availability.
• Resolve patient concerns in a professional, courteous, and timely manner.
• Ensure compliance with healthcare regulations and confidentiality laws (HIPAA).
• Input and maintain accurate records in the electronic medical records (EMR) system.

Qualifications:

• Previous experience in a call center or customer service role, preferably within the healthcare industry.
• Strong verbal and written communication skills.
• Ability to manage high call volumes while maintaining a calm and professional demeanor.
• Familiarity with medical terminology and insurance policies is a plus.
• Proficient in using computer systems, including Microsoft Office and electronic health records (EHR/EMR) software.

Preferred Skills:

• Empathy and patience in dealing with patients’ concerns and health-related inquiries.
• Strong problem-solving abilities and attention to detail.
• Team player with the ability to work independently when necessary.

Why Join?

• Competitive salary and benefits package.
• Opportunity to work with a respected medical organization.
• Supportive work environment focused on career growth and professional development.

Location: Melville, NY
Job Type: Fulltime
Schedule: Monday-Friday, 9:00 AM - 5:00 PM
Compensation: $20-22/hour

Interested candidates should apply with a resume and cover letter detailing relevant experience.
 

Pay Details: $20.00 to $22.00 per hour

Search managed by: Renee Walker

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.