Connection has a fantastic opportunity through our Technical Staffing division for an ERP Administrator. This is a full-time permanent opportunity that offers outstanding benefits and bonus. This is a remote position.

Responsibilities:

• Own incidents and carry out investigations to support the root cause analysis.
• Liaise with support management providing feedback and updates on issues and customer escalations.
• Administer and maintain Dynamics SL 2018, Liaison Messenger, SPS eCommerce Connector.
• Montor the interface between Dynamics SL and High Jump (WMS).
• Provide operations and project support for the Dynamis SL.
• Work with Business Units to maintain environments by upgrading to the latest version software.
• Work with Application support of project activities by installing/upgrading related ERP products and third parties on the test environments.
• Work with internal teams and 3rd party support companies.
• Continual self-development to improve product knowledge.
• Maintain technical documentation, installs, manuals and runbooks.
• Ensure SLA and KPI targets are achieved.

Required Skills and Abilities:

• 2-3 years’ experience of ERP software technical support
• Knowledge of the following ERP Functions - Sales, Manufacturing, Finance, System administration, Supply Chain management.
• Experience with SQL, REST, IIS.
• Experience in Dynamics SL 2018.
• Familiar with Agile and Scrum/Kanban methodologies and practices.
• Knowledge in software development processes, models, lifecycles, and methodologies.
• Familiarity with Microsoft Azure cloud Services.
• Familiar with Active Directory and / or Azure Active Directory
• Working experience of Microsoft Operating systems, Win11, Server 19/22
• Experience supporting a 24 x 7 critical ERP environment.
• Strong communication and interpersonal skills, including the ability to clearly communicate technical issues to a non-technical audience.
• The ability to work to deadlines, on own initiative and out of hours as/if required in ensuring minimum business disruption.
• Accuracy and attention to detail are both essential.
• Strong team player, keen on contributing to & improving the team.