We are seeking a Office/Accounting Administrator to join our team located in the Shrewsbury Massachusetts area. This role primarily revolves around maintaining customer accounts, processing customer applications, and resolving customer inquiries in a timely and efficient manner.

Responsibilities:

• Set up new customer accounts in CRM and maintain accurate records of customer interactions and transactions

• Invoice sales orders, monitor accounts receivables, and work with customers to resolve overdue invoices

• Receive and deposit checks, ensuring all transactions are accurately recorded

• Verify, process, and pay vendor invoices, maintaining a robust system for tracking payments

• Perform monthly reconciliation and data verification to ensure accuracy of records

• Collaborate with other team members to continuously improve operational processes

• Respond to emails from customers, providing solutions and answering their questions

• Resolve customer complaints and issues, escalating them as necessary

• Complete forms and documents required by customers, ensuring all information is accurate and up-to-date

• Prepare quotes based on customer inquiries and requirements, and follow-up with customers on quotes issued

• Enter purchase orders received from customers into the ERP system, ensuring completeness of orders and maintaining a weekly/monthly order entry log.

• Minimum of 3 years of experience in an office or accounting administration role

• Proficiency in NetSuite and NetSuite CRM is required

• Strong knowledge of MS Office and MS Office 365

• Experience with Accounts Payable (AP) and Accounts Receivable (AR) procedures

• Familiarity with bank and cash reconciliations

• Experience with order entry systems

• Ability to prepare and manage quotes and price quotes

• Experience with cash posting procedures

• Exceptional customer service skills

• Proven track record in office administration tasks

• Excellent communication and interpersonal skills

• Strong organizational and time management skills

• Detail-oriented with the ability to multitask effectively.

FOr immediate consideration call me asap Eric Lebow 508-205-2127