Under the supervision of the Financial Aid Director, works with default management team to support efforts with the CET default prevention plan and prescribing appropriate due diligence steps including the financial literacy program and loan counseling among staff and students to ensure compliance with federal regulations. Provides support to Centers’ staff and work with students, loan servicers to assure accuracy of data and consistency of follow-up.

ESSENTIAL JOB FUNCTIONS (May include, but not limited to, the following):

• Supports and administers activities between Centers, corporate, and loan management service providers to identify and prevent borrowers from defaulting.
• Works collaboratively with Centers’ staff to maintain accurate and timely records related to student loan repayments.
• Participates in events and programs to raise awareness of Cohort Default Rate (CDR) and impact of student borrowing.
• Provides guidance to Centers’ staff to ensure students are receiving appropriate and compliant counseling related to educational loans.
• Works closely with Centers’ staff to produce student statuses related to repayments, delinquencies, NSLDS Portfolios, third party servicers, and direct loan servicing resources.
• Presents to students, staff members, and leadership on loan management related topics.
• Produces reports on loan repayment trends, profiles and other analysis.
• Performs Skip Tracing activities to locate delinquent borrowers. Reports and maintains accurate and current borrower contact information in the CIMS system, Direct Loan and/or loan servicers.
• Liaison between students and loan servicers surrounding repayment and default issues and processes.
• Enforces policies and practices related to CET Default Management Plan.
• Maintains knowledge of default management plan, best practices, and regulations.
• Follows and enhances established strategies and procedures for reducing default rates.
• Identifies opportunities for standardization of business practices; provides support and methodology to apply best-practices.
• Performs phone, email, mail, and other social media contacts of former students who are delinquent on their loan payments and repayment options.
• Performs appropriate follow-up activities for borrowers to understand their options.
• Advises management of pertinent issues and concerns relating to loan default, financial literacy, and develops possible solutions to address problem areas.
• Attends financial aid training and workshops to keep abreast of changes in federal law and procedures.
• Assists in implementation of changes in loan policies per federal regulations.
• Performs other duties as assigned.

REQUIRED KNOWLEDGE AND ABILITIES

• Knowledge of federal student aid regulations and application procedures required.
• Self-management - maintains ownership over ultimate outcome; follows through on tasks despite obstacles; maintains high standards of personal integrity and behaves in accordance to expressed beliefs and commitment.
• Strong project management skills, including project planning, risk identification and managing team efforts to achieve project results.
• Able to meet deadlines/commitments in an aggressive timeframe.
• Knowledge of computer equipment and various software programs including, word processing, database management and spreadsheet applications.
• Ability to develop and maintain effective working relationships with the social, political, business and community environment.
• Must be in good standing with the Department of Education.
• Understands and accepts the need for discretion and confidentiality.
• Ability to maintain concentration when working for extended periods of time.
• Developed skills of persuasiveness or assertiveness and sensitivity to the point of view of others.
• Excellent written and oral communication skills including effective telephone etiquette skills.
• Bilingual in English/Spanish required.

REQUIRED EXPERIENCE AND EDUCATION

• Associate degree in a related field
• Must have a high school diploma (or its equivalent).
• Three (3) years related experience in default prevention, Title IV Financial Aid, and/or as a loan servicer representative.
• An equivalent combination of education and work experience may be considered.
• Current and resourceful on federal and applicable state financial aid programs, laws, and regulations.

DRIVER’S LICENSE:

Use of a personal or company vehicle for CET business may be necessary in the performance of assigned duties such as attending meetings and events, recruiting, transporting students, picking up materials, and running errands. The Human Resources Department may request copies of a valid driver’s license and proof of personal automobile insurance upon being hired and annually thereafter.

EQUAL EMPLOYMENT OPPORTUNITY:

CET is an Equal Employment Opportunity employer and it is our policy to be in compliance with all federal, state and local law relative to discrimination in employment. CET follows the practice of promoting Equal Employment Opportunity.