Job Title: Logistics Specialist - Cross Border Execution (XBE)

Job Description

The Logistics Specialist team plays a critical role in managing and optimizing drayage and cross-border freight operations across the U.S., Canada, and Mexico. This position focuses on ensuring freight visibility, coordinating short-haul trucking from ports and border crossings to warehouses and fulfillment centers, and resolving real-time transportation issues with carriers, vendors, and internal teams. You will use data and reporting to identify delays, drive root cause elimination, and improve processes across the supply chain.

Responsibilities

• Oversee cross-border freight movements between the U.S., Canada, and Mexico, ensuring compliance, efficiency, and timely delivery.
• Coordinate drayage operations, including short-haul trucking from ports or border crossings to warehouses and fulfillment centers.
• Act as a central point of contact for resolving transportation issues involving carriers, vendors, and internal teams in real time.
• Ensure freight loads and containers are visible and accurately reflected in internal applications, using Excel and online portals.
• Manage disruptions and exceptions within transportation portals, identifying issues and implementing corrective actions.
• Run detailed reports to understand why containers or loads have experienced delays or periods without movement.
• Track containers within your assigned region, maintaining accurate status updates and documenting key milestones.
• Provide verbal updates and status reports on activities within your scope, communicating clearly with stakeholders.
• Conduct deep-dive analyses on container data to understand delays and performance trends, and present findings to stakeholders.
• Use Excel to track containers, aggregate data, and perform analysis using pivot tables and VLOOKUP functions at a minimum.
• Communicate effectively in writing via collaboration tools such as Chime and Slack, as well as email and bridge calls.
• Perform individual, focused work on an assigned volume of shipments and a defined book of business, ensuring high-quality execution.
• Move containers through the supply chain by monitoring progress, tracking data, and identifying nuances and patterns in performance.
• Pull, manage, and analyze large data sets to assess data quality, identify issues, and support process improvement initiatives.
• Use data-driven insights to support root cause elimination and continuous improvement of logistics and transportation processes.
• Collaborate with operations, logistics, transportation, freight, and third-party logistics partners to maintain strong vendor relationships.
• Support account management and vendor management activities related to logistics operations and customer accounts.

Essential Skills

• Strong computer literacy with advanced proficiency in Microsoft Excel, including pivot tables and VLOOKUP functions.
• Operations support background in logistics, supply chain, transportation, freight, third-party logistics, or vendor management.
• Experience supporting logistics in an account management or vendor management capacity, or customer/account management handling customer accounts.
• Demonstrated ability to pull, manage, and analyze large data sets for data quality control and performance assessment.
• Proven experience using data to drive root cause elimination and process improvement in operational environments.
• Strong problem-solving skills and a proactive mindset, with the ability to anticipate issues and take initiative.
• Excellent written communication skills for use in collaboration tools, email, and formal reporting.
• Ability to work independently in a focused, high-volume environment while managing an assigned book of business.

Additional Skills & Qualifications

• Experience in manufacturing, transportation, customer service, and/or distribution environments.
• Experience in operations, account management, and vendor management within logistics or related fields.
• Expertise in MS Access and SQL is a plus and beneficial for more advanced data analysis and reporting.
• Data management and data quality control experience, including working with large and complex data sets.
• Strong analytical mindset with a passion for data, and an interest in spotting trends and patterns to improve performance.
• Self-starter attitude with the ability to work with minimal supervision and drive initiatives forward.
• Interest in building a career in logistics and supply chain with significant growth potential.

Work Environment