We are looking for a detail-oriented Data Entry Clerk I to support hotline and customer service operations for a local government organization in Baltimore, Maryland. This Contract position focuses on handling incoming inquiries, entering information accurately, coordinating appointments, and connecting callers with the appropriate internal staff or community resources. The ideal candidate will bring strong communication skills, sound judgment, and a commitment to maintaining accurate records and confidentiality in a fast-paced service environment.

Responsibilities:
• Manage hotline activities by following established service procedures and responding to inbound calls in a timely manner.
• Enter caller and client information into the organization’s database with a high level of accuracy and attention to detail.
• Coordinate and schedule client appointments within the system while ensuring records are updated correctly.
• Direct calls to appropriate clinic personnel based on the nature of the inquiry or service need.
• Escalate service issues, complaints, or sensitive concerns to supervisory staff when further review is required.
• Share general program information and connect individuals with relevant health or social service agencies.
• Organize and maintain reports, records, and related files to support daily operations and documentation needs.
• Safeguard confidential information by handling all data and communications in accordance with privacy expectations.
• Assist with additional administrative or customer service tasks as needed to support the team.
• Support inbound and outbound communication activities related to appointments, follow-up, and service coordination.• Experience in data entry, customer service, call center support, or a similar administrative role.
• Strong accuracy and keyboarding skills with the ability to enter and manage information efficiently.
• Ability to handle inbound calls professionally while providing clear, courteous service.
• Experience scheduling appointments, updating records, or performing order entry-type tasks in a database or tracking system.
• Comfortable routing calls, addressing general inquiries, and referring complex concerns to the appropriate contact.
• Strong organizational skills with the ability to maintain reports, files, and documentation carefully.
• Ability to protect sensitive information and maintain confidentiality at all times.
• Excellent verbal communication skills and the ability to interact effectively with clients, staff, and community agencies.