Job Title: Registered Nurse – Medical Office Triage

Job Description

This role offers an opportunity for a Registered Nurse to provide high-quality patient care in a busy medical office setting. You will triage incoming calls, support appointment scheduling, and collaborate closely with a multidisciplinary team to ensure patients receive timely and appropriate care.

Responsibilities

• Triage incoming phone calls from patients and caregivers, assessing symptoms and concerns to determine appropriate level of care and next steps.
• Answer and manage a high volume of calls in a professional, compassionate, and efficient manner.
• Schedule new appointments and follow-up visits, ensuring accuracy in patient information and appointment details.
• Provide clear instructions and education to patients regarding appointment preparation, follow-up care, and when to seek urgent or emergency services.
• Document all patient interactions, assessments, and recommendations accurately in the electronic medical record system.
• Collaborate with physicians, advanced practice providers, and other clinical staff to coordinate patient care and address urgent clinical issues.
• Prioritize tasks effectively and manage multiple responsibilities simultaneously in a fast-paced office environment.
• Support patient care workflows within specialties such as OB/GYN, Urology, or Internal Medicine as needed.
• Contribute to a positive team environment by communicating effectively, sharing information, and supporting colleagues.
• Maintain compliance with clinical protocols, office policies, and applicable nursing standards and regulations.

Essential Skills

• Active Connecticut Registered Nurse (RN) license.
• Demonstrated experience in patient care within an outpatient or clinical setting.
• Strong triage skills, including assessing patient needs over the phone and determining appropriate care pathways.
• Ability to multi-task effectively while maintaining accuracy and attention to detail.
• Proven ability to work as a collaborative team player in a clinical environment.
• Proficiency or comfort using electronic medical record systems, with the ability to learn new technologies quickly.
• Excellent verbal communication skills, particularly in conveying clinical information clearly and compassionately over the phone.
• Strong organizational and time-management skills to handle scheduling and follow-up tasks efficiently.

Additional Skills & Qualifications

• Experience using Epic electronic medical record system is a plus.
• Background in OB/GYN, Urology, or Internal Medicine is highly desirable.
• Prior experience working in a medical office or outpatient clinic environment.
• Ability to adapt to changing patient volumes and clinical priorities.
• Commitment to delivering patient-centered care and maintaining a professional demeanor in all interactions.

Work Environment

This position is based in a medical office setting with standard weekday hours, Monday through Friday, 8:00 a.m. to 4:30 p.m. You will work in a collaborative clinical environment that relies on electronic medical record technology, including Epic, to manage patient information and workflows. The role involves frequent phone-based communication, coordination of appointments, and interaction with clinical and administrative staff. The workplace emphasizes teamwork, reliability, and a professional appearance appropriate for a medical office.

If interested please book a virtual meeting with us here: https://talentassistant.actalentservices.com/assistant/bookings/bgF9HVkt

This is a Contract position based out of Stamford, CT.

The pay range for this position is $35.00 - $50.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Stamford,CT.