Job Title: Field Service Engineer I – AMHS Sustaining Team

Job Description

This role focuses on providing hands-on technical support for Automated Material Handling Systems (AMHS) by performing preventive and corrective maintenance, troubleshooting complex electromechanical and software issues, and sustaining high levels of equipment uptime and reliability in a highly technical industrial environment. The Field Service Engineer I works directly with advanced automation, robotics, and semiconductor-related equipment, using technical documentation, diagnostic tools, and collaboration with engineering teams to ensure systems operate safely, efficiently, and in accordance with specifications.

Responsibilities

• Perform preventive maintenance, corrective maintenance, and system repairs on Automated Material Handling Systems (AMHS) to maintain optimal performance and reliability.
• Troubleshoot and diagnose electrical, mechanical, electro-mechanical, and software-related issues on automated equipment and supporting systems.
• Analyze system logs, alarms, and error reports to identify root causes of equipment failures and recommend corrective actions.
• Verify software revisions, system configurations, and equipment status during maintenance and troubleshooting activities to ensure proper operation and compliance with standards.
• Install, configure, and validate hardware and software updates on supported AMHS platforms and related subsystems.
• Utilize technical documentation, including schematics, wiring diagrams, blueprints, maintenance procedures, and service manuals, to perform accurate and efficient repairs.
• Support sustaining activities that maximize equipment uptime, throughput, and long-term reliability in automated and semiconductor-related environments.
• Escalate complex hardware and software issues to engineering teams, providing detailed data, logs, and observations to assist in advanced troubleshooting and resolution.
• Complete factory training and certification requirements on multiple AMHS platforms and subsystems to maintain current technical proficiency.
• Accurately document all maintenance activities, repairs, troubleshooting actions, parts usage, and equipment status in service reports and maintenance records.
• Collaborate verbally with co-workers, customers, and engineering personnel to troubleshoot and resolve technical issues in a clear and professional manner.
• Use diagnostic tools such as multimeters, laptop-based service software, and log analysis tools to evaluate system performance and identify faults.
• Apply knowledge of mechanical assemblies, sensors, motors, drives, pneumatics, motion control systems, and electromechanical devices to support installation, repair, and sustaining activities.
• Follow safety procedures and best practices when working near moving mechanical parts, electrical systems, and in clean room environments.
• Travel as needed to customer sites or facilities to perform field service, maintenance, installation, and support activities.
• Provide a high level of customer satisfaction by delivering responsive, professional, and effective field service support.

Essential Skills

• Minimum 12+ months of hands-on technical experience troubleshooting, maintaining, installing, or repairing industrial equipment, automation systems, semiconductor equipment, robotics, or electromechanical systems (excluding internships, school projects, and academic lab work).
• Associate degree, technical certification, military technical training, or equivalent hands-on experience in Mechanical, Electrical, Mechatronics, Robotics, Electronics, or a related technical field.
• At least 6+ months of experience verbally troubleshooting technical issues with a co-worker or customer to resolve problems.
• At least 12+ months of professional experience within military technical training or equivalent hands-on experience in a relevant technical discipline.
• Mechanical knowledge and experience working with electromechanical systems and automated equipment.
• Strong troubleshooting skills for electrical, mechanical, and electro-mechanical systems, including AMHS and automated material handling equipment.
• Ability to read and interpret electrical schematics, wiring diagrams, mechanical drawings, and blueprints.
• Basic knowledge of electrical diagnostic instruments and common shop and hand tools.
• Ability to diagnose and troubleshoot electromechanical devices using technical documentation and diagnostic tools.
• Familiarity with Windows-based systems and PC skills, including MS Office and Excel.
• Ability to use precision measuring tools to support mechanical and electromec