This role oversees the full lifecycle of design and installation projects, from pre-installation planning through on-site implementation and completion. The Project Manager coordinates manufacturing and site readiness, supports installation activities, and serves as a key liaison between internal teams, sales, customer service, and end customers. This position manages multiple concurrent projects, maintains accurate order and status reporting, and ensures a high level of customer satisfaction while supporting a growing portfolio of projects across diverse environments.

• Manage 10–15 projects simultaneously, overseeing work from initial concept through pre-installation, installation, and final completion.
• Coordinate pre-installation activities, including monitoring manufacturing status, confirming site readiness, and aligning schedules with internal teams and customers.
• Oversee installation activities by tracking install status, providing support to field teams, and addressing issues that may arise during implementation.
• Communicate proactively with plant personnel regarding scheduling, manufacturing status, and any issues that may impact project timelines or quality.
• Work closely with the customer service team to support order processing, customer inquiries, and project-related communication.
• Assist the national sales team with paperwork, quotes, and project documentation, ensuring accuracy and timely completion.
• Follow up on missing or incomplete sales information required for order input and resolve issues that arise during the order entry process.
• Print, distribute, and track sales acknowledgment forms to ensure all stakeholders receive accurate order confirmations.
• Develop and maintain an exceptional level of product knowledge to support customers, sales, and internal teams effectively.
• Prepare and maintain management reports, including order status and open orders, providing clear visibility into project and production pipelines.
• Keep all internal and external stakeholders informed of project status, key milestones, and issues that may impact customer relationships or delivery timelines.
• Collaborate directly with customers and end users to clarify requirements, address pre-installation questions, and ensure expectations are aligned.
• Engage with production teams to request updates, clarify priorities, and resolve production-related challenges that affect project execution.
• Support the development of marketing and sales information by providing project insights, product knowledge, and feedback from the field.
• Manage projects of varying scope, from small-scale installations such as single cafeteria tables to full facility remodels.
• Travel occasionally to project sites, such as schools or other customer locations, for one- to two-day visits to review progress, address issues, or support key installations.
• Perform various miscellaneous and non-standard duties as required, adapting to evolving business needs and priorities.

• A minimum of 3–5 years of project management or closely related experience.
• Bachelor’s degree in business or a related field, or a Project Management Certification.
• Demonstrated experience managing multiple concurrent projects from conception through completion.
• Experience working in or with manufacturing environments, including coordination with plant or production personnel.
• Proficiency with ERP systems to track orders, production status, and project information.
• Experience using CRM systems to manage customer and sales-related data.
• Strong understanding of standard operating procedures (SOPs) and their application in project execution.
• Advanced knowledge of Microsoft Word, Outlook, Excel, and Access.
• Strong project management skills, including planning, scheduling, prioritization, and risk mitigation.
• Advanced verbal and written communication skills, with the ability to communicate clearly with internal teams, sales, and customers.
• Excellent interpersonal skills, with the ability to build effective relationships with customer service, sales, production, and external stakeholders.
• Proven leadership skills, including the ability to influence cross-functional teams without direct authority.
• Comfort interacting directly with customers and end users, including conducting calls, meetings, and site discussions.
• Willingness and ability to travel occasionally by air or other means to project sites as needed.

• Project Management