Location: Oshkosh, WI

Schedule: Onsite

Contract Length: 6 Months with strong potential for extension

• 1 Opening: Monday-Friday | 5:00 AM - 2:00 PM
• 2 Openings: Monday-Friday | 6:00 AM - 3:00 PM
• 1 Opening: Monday-Friday | 8:30 AM - 5:30 PM
• 1 Opening: Monday-Thursday | 11:30 AM - 10:30 PM

We are seeking Service Desk Technicians to join a growing IT support team in Oshkosh, WI. This is an excellent opportunity for entry-level IT professionals looking to gain hands-on experience in an enterprise environment, as well as experienced Service Desk analysts seeking to expand their technical skills.

The Service Desk Technician serves as the first point of contact for end users, providing technical support through phone, email, and chat channels. The team supports a large-scale enterprise environment and is focused on delivering exceptional customer service while resolving technical issues efficiently.

• Provide first-level technical support for end-user issues via phone, email, and chat.
• Create, update, and manage incidents and service requests within the ServiceNow ticketing system.
• Troubleshoot Microsoft 365 (O365) issues, including Outlook, Teams, and other Office applications.
• Support Active Directory account administration, including password resets and account unlocks.
• Handle access requests, software support, and basic hardware troubleshooting.
• Provide support for SAP-related issues and application access requests.
• Escalate complex issues to appropriate support teams when necessary.
• Document troubleshooting steps, resolutions, and customer interactions.
• Deliver a high level of customer service while meeting service-level expectations.

• Help Desk Support
• Service Desk Support
• Technical Troubleshooting
• Customer Service
• Phone Support
• Windows 10/11 Support
• Ticket Management
• Microsoft 365 (O365)
• Active Directory

• Previous Help Desk, Service Desk, Desktop Support, or Technical Support experience.
• Experience working in an enterprise-level IT environment.
• Familiarity with ServiceNow or other ITSM platforms.
• Strong communication and problem-solving skills.
• Spanish-speaking candidates are encouraged to apply.

• Microsoft 365 (O365)
• Active Directory
• ServiceNow
• Windows 10/11
• SAP
• Enterprise IT Infrastructure

• Gain experience supporting a large enterprise environment.
• Work alongside experienced IT professionals and leadership teams.
• Develop technical and customer service skills in a fast-paced support environment.
• Opportunity for contract extension and long-term career growth.
• Collaborative team culture with ongoing training and mentorship.

Ideal candidates are customer-focused, technically curious, and eager to build their IT careers while supporting a diverse user community.

Job Type & Location

This is a Contract position based out of Oshkosh, WI.

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Oshkosh,WI.

This position is anticipated to close on Aug 7, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with