For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Coordinator 3 - Customer Service (Contact Center Team Lead) to work at a leading organization in Somerville, NJ. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

• Competitive pay rate with a well-respected industry leader.
• Opportunity to work in a collaborative and growth-focused environment.
• Gain valuable experience in order management and regulatory compliance.
• Be part of a team committed to making a positive impact on customers and communities.

• Managing specialized and sophisticated order processing, including coordinating shipping and delivery of products.
• Maintaining detailed records in compliance with regulatory bodies such as GMP, SOX, DEA, FDA, PWC, safety, and environmental requirements.
• Balancing, validating, entering, and editing specialty orders, including controlled substance orders, in compliance with all federal, state, and local laws and regulations.
• Processing requests for deviations using appropriate systems and communicating with relevant partners.
• Serving as a subject matter expert and developing strong relationships with external customers and internal business partners.
• Championing initiatives that support environmental and community programs.

• Have a minimum of a high school diploma or GED (Bachelor’s degree preferred).
• Bring at least four (4) years of prior customer service experience, managing competing priorities and deadlines.
• Possess excellent organizational, verbal, and written communication skills.
• Offer business knowledge of functional areas such as Sales, Marketing, E-Commerce, and Finance.
• Demonstrate leadership and a track record of developing and maintaining effective business partnerships.
• Are proficient in MS Office applications, ERP systems, and internet navigation.
• Have experience with SAP, Atlas, or ROTC systems.
• Maintain high standards of quality, compliance, and accountability.
• Understand Lean methodology and/or hold a related certification (preferred).
• Work independently and serve as a resource within your functional area.

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Coordinator 3 - Customer Service (Contact Center Team Lead) today!