Job Title: Shop Manager

Job Description

The Shop Manager oversees all maintenance operations at a workshop in S Seattle, where a team of mechanics maintains and repairs hydraulic-lift box trucks used to deliver catering to aircraft on the tarmac. This role leads the workshop team to ensure safe, efficient, and high-quality maintenance, while maintaining strong financial control, meeting customer expectations, and driving continuous improvement. The Shop Manager reports to an Operations Director and serves as the primary point of contact for customers at the site.

Responsibilities

• Lead and manage the workshop team to deliver safe, efficient, and high-quality maintenance operations on hydraulic-lift box trucks.
• Oversee daily workflow, including vehicle turnaround times, productivity, repairs, breakdowns, and new work requirements, ensuring work orders and maintenance tracking are accurately maintained in SAP.
• Occasionally drive or ride with a mechanic to support customer vehicle pickup or drop-off as needed.
• Manage the workshop floor and associated yard, maintaining organization, cleanliness, and compliance with operational and safety standards.
• Conduct daily reviews of completed work to ensure all parts, labor, and descriptions are accurately recorded, using email and Excel for customer reports and inventory reports.
• Maintain accountability for the site’s financial performance, including ownership of the P&L, cost control, and alignment with budget and profitability targets.
• Seek required customer approvals before work begins and manage the chargeable defect authorization process, including warranty repairs and related documentation.
• Plan and manage facility upgrades, infrastructure improvements, and equipment installations, coordinating with contractors, vendors, and internal teams.
• Control costs by challenging and pre-authorizing subcontractor expenses, parts purchases, and overtime, ensuring cost-effective operations.
• Manage shift patterns, scheduling, and staff availability to meet operational needs and maintain adequate coverage.
• Address performance issues through coaching, development, feedback, and formal disciplinary processes when required.
• Onboard and induct new staff, ensuring they understand safety procedures, operational standards, and performance expectations.
• Motivate, support, and develop team members to build a reliable, accountable, and capable maintenance team.
• Act as the primary site contact for customers, ensuring service delivery meets agreed quality specifications and operational commitments.
• Ensure proper use of safety equipment, personal protective equipment (PPE), and protective devices, and promote a strong safety culture.
• Drive compliance with safety, quality, and process standards while identifying and implementing opportunities for continuous improvement.
• Ensure the workshop consistently meets productivity, quality, and turnaround expectations through effective planning and leadership.
• Prepare and interpret operational and financial information to support decision-making on equipment, maintenance, and operational needs.

Essential Skills

• Strong knowledge of maintenance shop procedures, maintenance concepts, and safety regulations.
• Experience with maintenance and repair of vehicles or heavy equipment, including hydraulics, diesel systems, and engines.
• Hands-on understanding of troubleshooting, preventive maintenance, and maintenance repair practices for automotive or ground support equipment.
• Experience in managing maintenance operations, including supervision, production management, and documentation.
• 2+ years of experience leading and managing people with a focus on performance and customer satisfaction.
• Proficiency in Excel, including use of basic formulas and formatting for reports and analysis.
• Ability to create reports and presentations and to make cost/value decisions on equipment, maintenance, and operational needs.
• Demonstrated management skills, including planning, organizing, and directing workshop activities.
• Strong communication skills to interact effectively with customers, staff, vendors, and internal stakeholders.
• Commitment to safety and proper use of safety equipment, PPE, and protective devices.
• Ability to review and verify maintenance records, parts usage, labor entries, and work descriptions for accuracy.
• Capability to manage P&L responsibilities, control costs, and align operations with budget targets.

Additional Skills & Qualifications

• Experience with vehicle fleet management or maintenance management is highly preferred.