JOB DESCRIPTIONGENERAL MANAGER
POSITION PROFILE
We're looking for a friendly, fastidious, and dedicated General Manager for Le Petit Pali Laguna Beach. The ideal candidate will expertly oversee the front desk, housekeeping, food & beverage, property maintenance, and overnight teams — ensuring a delightful guest experience and our signature trusty service. This dynamic role is ideal for a hospitality-driven individual who understands the 24/7 nature of managing a hotel and enjoys leading a nimble team.
ABOUT LE PETIT PALI LAGUNA BEACH
Le Petit Pali Laguna Beach is a 41-room coastal inn offering bespoke lodging, layered with genuine charm, comfort, and unexpected luxury. We are nestled on an idyllic stretch of Laguna Beach, overlooking the Pacific’s lush coastline, steps from Treasure Island Beach, Goff Cove, and some of California’s finest hiking and biking. Guests can delight in an array of amenities, including a sparkling pool and lounge deck with ocean views, complimentary daily Champagne Continental Breakfast, house-made cookies delivered to your room each night, Antipodes water and Baci chocolates left bedside after check-in, and so much more.
THE TASK AT HAND:
- Directing Team Members:
- Ensure the hotel operates in keeping with the Company’s unique approach to the community and authentic, service-driven hospitality.
- Promote a positive work environment and ensure all employment-related processes comply with local, state, and federal regulations.
- Participate in daily and weekly property inspections and ensure completion of follow-up items.
- Lead the property Safety Committee and oversee compliance with all related safety requirements.
- Hire, train, supervise, coach, and counsel team members to ensure consistent performance, diligent follow-through, and accountability.
- Be knowledgeable in all HR-related processes as well as labor and OSHA laws. Ensure compliance.
- Conduct performance management evaluations and support team members in their ongoing development.
- Drive guest satisfaction by maintaining product and service quality standards, including regular property inspections, ensuring completion of brand and Company training programs, and initiating corrective action as necessary.
- Ensure team members maintain proper appearance and adhere to uniform policies.
- Verify that ongoing communication is happening within all departments (e.g., pre-shift briefings, team meetings).
- Maintain adherence to Front Desk, Food & Beverage, Engineering, and Operations manuals; ensure all SOPs, policies, and service standards are followed.
- Set goals and expectations for team members using the performance review process that holds staff accountable for successful performance.
- Accept responsibility for the health, safety, and welfare of the hotel guests and employees.
- Respond appropriately in any emergency or safety situation and comply with all local codes and ordinances.
- Communicate follow-up actions to team members as necessary.
- Meet regularly with the Senior Director of Hotel Operations to review staffing, morale, disciplinary matters, and employee development.
- Conduct monthly Front Desk team meetings and weekly meetings with Food & Beverage, Sales & Marketing, and Repairs & Maintenance teams.
Managing Guest Experience:
- Continuously improve and maintain the guest experience.
- Review guest feedback with the leadership team and ensure appropriate corrective action is taken for both positive and negative reviews.
- Respond to and resolve guest problems and complaints promptly.
- Stay visible and interface regularly with guests to obtain feedback on product quality, service levels, and overall satisfaction.
- Coach team members on guest recovery and service excellence.
- Achieve quarterly TripAdvisor review goals.
- Achieve monthly/quarterly/annual online review goals of 4+ (TripAdvisor, Google, Expedia, Hotels.com, Booking.com) and create action plans to improve as needed.
Property Maintenance & Housekeeping:
- Monitor condition of properties, cleanliness, cost control, and quality of product and service.
- Conduct comprehensive daily/weekly walkthroughs with housekeeping, housemen, and maintenance team members.
- Ensure furniture, fixtures, and all property items are maintained to hotel standards.
- Ensure all cleanliness, maintenance and styling standards meet expectations at all times.
- Oversee preventative