Description

The Guest Relations/Patient Family Service Specialist provides high-level customer service support to patients, families, and visitors throughout facilities. This role is responsible for supporting the Patient and Family Experience while ensuring visitors are properly screened, approved, and guided to their destination.

• Greet and direct patients, families, and visitors

• Perform visitor check-in and health screening processes

• Utilize the Visitor Management System to verify visitor status and issue visitor badges

• Access Epic to confirm visitor authorization

• Assist patients and families with wayfinding throughout the hospital

• Professionally de-escalate difficult situations involving patients, visitors, and family members

• Maintain the orderly and efficient operation of the hospital's Visitor Management Program

• Support a positive patient and family experience across the organization

Additional Skills & Qualifications

Minimum Qualifications

Required Experience:

• One year of administrative or clerical experience in a customer service environment

Education:

• High School Diploma or Equivalent

Education Equivalency:

• A relevant Associate's or Bachelor's Degree may substitute for the required experience on a year-for-year basis

Preferred Qualifications

• Strong customer service skills

• Experience handling difficult situations and de-escalation

• Ability to work effectively in a fast-paced environment

Ideal Candidate

• Customer-service focused

• Excellent communication and interpersonal skills

• Comfortable working in a hospital environment

• Strong conflict resolution and de-escalation abilities

• Able to multitask and remain organized in a fast-paced setting

• Experience working with patients, families, or visitors in healthcare or hospitality settings preferred

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: 

• Medical, dental & vision 
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D) 
• Short and long-term disability 
• Health & Dependent Care Spending Accounts (HSA & DCFSA) 
• Transportation benefits 
• Employee Assistance Program 
• Time Off/Leave (PTO, Vacation or Sick Leave)  

Job Type & Location

This is a Contract to Hire position based out of Aurora, CO.

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Aurora,CO.

This position is anticipated to close on Aug 5, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.