Job Title

Associate Sales Representative / Associate Coordinator

Job Description

This Associate Sales Representative / Associate Coordinator role supports a fast-paced operations team by serving as a key liaison between distributors, vendors, manufacturing facilities, and internal departments. You will manage a high volume of distributor inquiries through Salesforce, support order-related processes, and ensure accurate and timely communication about product availability, lead times, and shipment status. The position is ideal for someone who enjoys administrative, customer-facing work, excels at managing multiple priorities, and is committed to delivering a high level of service while maintaining strong customer relationships and supporting overall operational success.

Responsibilities

• Manage a high volume of distributor inquiries using Salesforce and other internal systems.
• Serve as a primary liaison between distributors, vendors, technical teams, manufacturing facilities, and internal stakeholders to ensure clear and timely communication.
• Research and communicate lead times, product availability, and order status updates to distributors and internal partners.
• Coordinate with technical departments to identify appropriate parts and solutions for customer and distributor requests.
• Work closely with scheduling teams and vendor partners to obtain accurate delivery timelines and logistics information.
• Provide timely, professional, and proactive communication to distributors regarding inquiries, order progress, and any changes or discrepancies.
• Assist with order entry and order management activities to ensure accuracy and completeness of transactions.
• Maintain accurate records, documentation, and transaction history within company systems, including Salesforce and SAP.
• Support general administrative functions to help the operations team run efficiently.
• Ensure compliance with departmental policies, procedures, and service standards in all interactions and processes.
• Prioritize and manage a high volume of transactions and inquiries in a fast-paced environment while maintaining accuracy and attention to detail.
• Collaborate with team members across departments to resolve issues quickly and support high levels of client and distributor satisfaction.
• Monitor logistics, transportation, and delivery information to help resolve discrepancies and ensure on-time deliveries.
• Contribute to business development efforts by supporting distributors and internal sales associates with accurate information and responsive service.

Skills and Qualifications Required

• 2+ years of customer support or administrative experience
• Previous experience in transportation, administrative support, coordination, or a related operations role.
• Problem-solving skills with the ability to investigate issues, identify solutions, and follow up to completion.
• Ability to work effectively with distribution partners, vendors, and internal stakeholders to resolve discrepancies and support logistics and deliveries.
• Experience using Salesforce, SAP, or similar ERP/CRM systems.

Work Environment

This role operates in a structured, fast-paced office environment that supports a hybrid work arrangement. The standard schedule is Monday through Friday, 7:00 AM to 4:00 PM. The position is primarily onsite, with potential hybrid flexibility for candidates commuting from a greater distance. You will use modern business systems and tools, including Salesforce, SAP, Microsoft Outlook, Microsoft Teams, and the broader Microsoft Office Suite, to manage inquiries, orders, and internal communication. The environment emphasizes collaboration, responsiveness, and adherence to established policies and service standards, providing opportunities to work closely with operations, technical, scheduling, and vendor partners in a coordinated team setting.

This is a Contract to Hire position based out of Kohler, WI.

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee