Specialist, Program Dealer
At TireHub we move more than tires – we move businesses forward, support communities, and help keep America rolling. And behind it all? Our people. We call them Hubbers – because they’re at the center of everything we do. From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves. And we show up every day ready to say yes – to challenges, to each other, and to getting it done right.
Role Summary:
The Specialist, Program Dealer grows sales with existing customers while developing new customer accounts to achieve sales and profit goals within a geographical territory.
When you say YES to something bigger:
This role reports to the Regional Sales Leader.
The individual must exhibit the following core attributes of the TireHub commitment:
Role Specifics:
▪ Achieves daily / weekly / monthly sales goals for assigned customers using multiple prospecting/sales tools.
▪ Gathers and records results of sales visits in Microsoft Dynamics (CRM)
▪ Prospects customers in assigned territory
▪ Owns and accurately completes all administrative account enrollment activities for assigned accounts
▪ Grows current and new assigned accounts using internal programming, pricing, and tools
▪ Grows assigned TireHub+ and non-program customers to transition them to manufacturer dealer programs
▪ Collaborates with assigned Product Assortment Manager on inventory issues and to assure optimization of local market inventory
▪ Provides support for expansion / new market TLCs
▪ Collaborates frequently with TLC staff, Pricing, Shareholder contacts, Operations, Credit, Accounts Receivable, et al
▪ Position will be measured by sales results, sales activities, administrative compliance, new program customer activations, new program dealer nominations, non-program dealers transitioned to manufacture program customer, year over year customer growth, margin results, program compliance, assigned customer visits and other KPIs as defined by business needs
▪ Under the direction of the Regional Sales Leader, coordinate sales efforts in partnership with the Customer Service Specialist
▪ Leverage interpersonal skills to drive consultative selling to determine assigned customers’ needs, find and suggest solutions, competitive negotiations, and adoption of tools and systems to meet KPIs
• Position is assigned approximately 200 accounts, some will need to be visited monthly, but all 200 accounts must be visited at minimum quarterly.
• 40% time visiting dealers on a manufacture program in the Customers’ locations of business (top 50 dealers in PDSs book of business)
• 30% time visiting customers that are in PDSs book of business that are not on a manufacture program in the Customers’ locations of business (bottom 150 customers assigned to PDS).
• 15% time spent prospecting on potential customers identified by PDS and identified through leads generated by the CSS team. (Potential customers not assigned to PDS),
• 15% administrative time from Home Office (not more than 1 day per week).
Performs additional responsibilities as requested*
Competencies:
▪ Customer Focus: Building strong customer relationships and delivering customer-centric solutions
▪ Action Oriente