Our client is expanding its customer operations team to support increased demand and we are recommending the best talent to contribute to their team in a Customer Service Center Processing Representative capacity.

The Customer Service Center Processing Representative role is perfect for focused, heads‑down processors who thrive in a task‑driven environment. This role of the CSC Processing Rep is critical to the processing department and ideal for someone who enjoys staying “in the zone” and moving work forward efficiently.

What You’ll Do:

• Process actions from CSC worklists with attention to detail (ex: beneficiary changes, reinstatements, loans and cash surrenders)
• Analyze member inquiries; determine steps for resolution; and accurately process within required timeframes
• Maintain accuracy on key financial and administrative tasks
• Stay productive and manage your workflow independently
• Collaborate when needed by reaching out to trainers and team members

Why This Role?

If you’re looking for a role where you can focus, be productive, and work independently while still being part of a supportive team, this could be the perfect fit for you.

Apply now and/or contact our team today at (563) 359-7535 - Erin and Christin are great points of contact for this role!

Who Thrives in This Role:

• Self‑motivated, disciplined, and strong at managing time independently
• Not afraid to ask questions and collaborate with trainers or teammates
• Prior Microsoft Teams experience (including screen sharing) is a plus