The Service Project Manager leads revenue growth for the Service Department’s HVAC and plumbing offerings, including maintenance agreements, quoted projects, repairs, and upsell opportunities. This high-accountability leadership role focuses on building a disciplined, predictable sales operation through clear structure, pipeline visibility, and actionable sales execution. The role requires a leader who can quickly immerse in the business, build team capability, simplify communication, and drive performance through consistent cadence, clear expectations, and strong follow-through. The position is classified as exempt and requires eligibility to work in the United States, as sponsorship is not available.

• Own and execute revenue strategies across service agreements, quoted projects, repairs, and account growth initiatives to drive overall service department performance.
• Align sales priorities and growth objectives with operational capacity, market conditions, and organizational goals to ensure sustainable and profitable growth.
• Establish measurable revenue targets and translate strategic objectives into clear, actionable sales plans for the team.
• Lead initiatives to increase service agreement penetration, recurring revenue, renewals, and long-term account value.
• Drive accountability for service agreement growth as a core component of business stability and profitability.
• Lead, coach, and develop sales team members and business development representatives through clear expectations, consistent feedback, and structured performance management.
• Foster a high-accountability, low-ego culture centered on professionalism, ownership, communication, and follow-through.
• Build team engagement and execution through consistent leadership presence, coaching, and operational support.
• Implement and maintain structured sales cadences to improve activity levels, execution consistency, and pipeline movement.
• Oversee CRM accuracy, opportunity tracking, and reporting to maintain visibility into pipelines, forecasts, and close probabilities.
• Drive pipeline discipline and forecast accuracy through measurable weekly actions, reporting standards, and team accountability.
• Hold team members accountable to defined sales goals, activity expectations, and operational standards using data-driven performance management practices.
• Identify performance gaps quickly and address underperformance through direct coaching, follow-up, and structured improvement plans.
• Partner closely with operations, service, and account management teams to ensure smooth communication, alignment, and execution.
• Improve cross-functional coordination and communication processes to support operational efficiency and a consistent client experience.
• Follow up with clients to confirm satisfaction with completed projects and identify opportunities for additional services or improvements.
• Participate in company-sponsored client engagement activities to strengthen relationships and support business development.
• Serve as the designated holder of the company’s administrative license and remain up to date on applicable codes and regulations.

• Strong technical knowledge of HVAC systems, including service operations and related mechanical construction practices.
• Plumbing service experience, with familiarity in plumbing construction, highly preferred.
• Proven ability to translate strategy into measurable execution and team accountability.
• Strong experience with CRM platforms, pipeline management, and sales reporting.
• Excellent communication, organization, planning, and follow-through skills.
• Ability to quickly build trust, align teams, and eliminate operational confusion.
• Ability to manage multiple priorities while maintaining consistency and execution discipline.
• Demonstrated experience in construction management, project management, and mechanical construction within a service-focused environment.
• Business development experience related to HVAC service, contract negotiation, and service agreement growth.
• Eligibility to work in the United States, with no sponsorship available.

• People management skills with the ability to lead, coach, and develop a team are highly desired.
• Organizational and change management experience, particularly in highly operational roles with a service and sales focus.
• Experience in HVAC service and plumbing construction environments, including coordination with operations and service teams.
• Comfort serving as an administrative l