This position is responsible for making patient appointments following medical practice procedures and serving as a key point of contact for patient coordination.

• Appointment Scheduling: Work together with the appointment scheduling lead to schedule patient appointments by phone, email, and text. Use a computerized system to match physician availability with specific appointment types (Post-op, New Patient, Hospital Follow-up).
• Insurance & Records Verification: Verify insurance eligibility and enter complete demographic information into Kareo/practice management system. Ensure proper authorizations are available and review progress notes to verify required tests are completed prior to scheduling.
• Portal Navigation: Utilize various portals (Imaging, Labs, Cerner, Epic) to verify testing completion and pull results directly for the patient's chart.
• Schedule Maintenance: Maintain the scheduling system daily to ensure records are accurate, complete, and available for analyzing patient/staffing patterns. Input daily updates (cancellations/additions), communicate same-day add-ons to staff, and ensure necessary test results are ready.
• Team & Patient Communication: Communicate as needed with physicians, clinicians, and staff regarding patient scheduling concerns. Consult with the appointment scheduling lead/office manager regarding any system issues.
• Patient Care: Apply strong customer service principles to interact with patients calmly, pleasantly, and clearly-even in high-stress or emergency situations.
• Data Entry & Documentation: Receive operative reports, medical records, and face sheets for in-house patients, input demographic data into Kareo, and scan all records into the EMR.
• Other Duties: Perform additional tasks as assigned.

• Experience: 6+ months of medical scheduling experience.
• Systems: Hands-on Experience with EMR systems and practice management software.
• Knowledge: Working knowledge of medical terminology, medical practice scheduling protocols, and customer service principles.
• Technical Skills: Competency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and multi-channel communication software (email, text).

• Neurology/Neuro specialty experience.
• Experience handling heavy call volume.

• Monday - Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 1:30 PM

• $22-23 hourly

• Weekly Pay, Medical, Dental, Vision, Short Term Disability, Life Insurance

*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to fina