Guest Services Representative – Maderas Golf Club

Non-Exempt

Job Summary:

A Guest Services Representative (GSR) is responsible for providing exceptional customer service to guests during their stay at a hospitality establishment. The GSR greets guests upon arrival, assists with check-ins and check-outs, processes reservations, handles guest inquiries and concerns, and provides information about hotel services, amenities, and local attractions. They ensure a positive guest experience by addressing guest needs promptly and professionally, maintaining accurate records of guest interactions, and adhering to safety and security protocols.

Essential Functions:

• Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events.
• Greets golfers at bag drop and unloads their golf bags from their carts.
• Maintains accurate records of golfers renting clubs, service the customer who is renting golf clubs, and clean rental clubs upon return.
• Ensures the overall upkeep of the clubhouse, cart storage area and parking lot. Shares responsibility of cleaning golf shops, restrooms, and patio area.
• Inventories and controls all guest supplies.
• Assists in monitoring and policing all player service activity and etiquette.
• Assists in educating players regarding course policy, current cart policy, and speed of play.
• Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.
• Prepares golf carts for play following the standards of Troon Golf.
• Ensures proper staging of golf carts during the day.
• Drive and maneuver golf carts safely.
• Assists players by changing golf spikes and cleaning golf clubs.
• Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.
• May assist with food and beverage activities.
• May direct start of play.
• Incorporates safe work practices in job performance.
• Maintain satisfactory attendance.

Performs other duties as required.

Supervisory Duties:

• None.

Qualifications:

Minimum Qualifications:

1 year of experience in customer service, hospitality, or a golf club environment.Ability to lift up to 25 pounds.

• Ability to perform all essential functions of the job description.

Preferred Qualifications:

• Excellent leadership and motivational skills.
• Extensive knowledge of golf.
• Excellent communication skills.
• Excellent organizational skills and attention to detail.

Physical Demands:

• Frequently stands, walks, sits; uses hands; frequently reaches with hands and arms; frequently talks and hears.

Occasionally climbs or balances; occasionally stoops, kneels, crouches, squats or crawls; occasionally lifts up to 25 pounds.

• Must be able to traverse various athletic grounds and facilities.

Prolonged periods of standing or walking.

Environment/Noise:

• Work in both indoor and outdoor settings.
• May involve exposure to varying weather conditions
• Typically sits at a desk or workstation.
• Climate controlled.
• Noise level is moderate.

Employee Benefits Include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employer Paid Life Insurance
• Employer Paid AD&D
• 401k (with Employer match)
• Vacation Package
• Tenure recognition and awards
• Vehicle Purchase Discount Program
• Vehicle Service Discount Program
• Golf Benefits at Maderas Golf Club (subject to qualification)

If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ens